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Relationship Management
Account planning to identify high potential sales
Generate new sales from account portfolio to achieve weekly target
Deliver an unsurpassed sales experience to SMEs through best in class knowledge of HP PC & Print products and services
Understands the customer, market forces and competition
Responsible for building, maintaining, and executing against a joint territory plan with the segments (HP PC & Print products and services), and engaging the appropriate stakeholders for review and input to these plans
Follow-up on post sales, order related topics raised by customers
Opportunity Management
Farm databases and drive sales by developing a sales funnel and nurturing relationships through outbound calls
Qualify sales based on BANT & manage pipe Opps from early to late stage to won closed
Actively promote HP Shopping campaigns and offers to end customers
Continuously seek to increase the Average Order Value (AOV) by identifying cross sell and up sell opportunities
Recording customer and Opportunity Information into HP SFDC
Perform order entry and related activities into HP tools
Weekly forecasting on commit & judge, with pipe opps to support
Business Management
Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
Proactively research problems and solutions and share this information with the team
including revenue, customer and market analysis
Customer/Partner
Deliver excellence in customer satisfaction and overall Total Customer Experience (TCE)
Communicates customer background and requirements to the virtual team, enhancing the account team’s ability to deliver on the account agreements
Integration
Creates effective communications and shared vision commitments with team and management, resulting in coordinated services sales opportunities
Knowledge, Skills, and Abilities
Min. Diploma and Above
Min. 3 years of working experience in Inside Sales
Min. 2 years of working experience in Account Management
Min. 2 years of working experience in IT Sales/IT Hardware Industry
Min. 1 year of working experience in CRM Tool
Excellent communication skills both verbal and written in local language and English
Have good interpersonal and team-working skills, allowing them to engage positively with all members of their team and provide leadership and support, where required
Goal oriented and innovative
Be professional and cooperative, to ensure an effective working partnership with Stakeholders, subject specialists and staff
Have excellent organizational and administrative skills (including attention to detail)
Have good presenting/training skills (for sharing standards with colleagues and team-members)
Knowledge of account planning to identify high potential sale and forecasting to ascertain when an opportunity can be closed is preferred
Knowledge of BANT and Sales Cycle is preferred
Has intermediate skill using MS Office application (Word, PowerPoint and Excel)
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Webhelp is a global BPO company with 140+ offices in more than 35 countries around the world, starting from France. We are currently looking for a Content Moderator in Kuala Lumpur, Malaysia.
An US global company that provides immersive virtual world experiences to players around the world is looking for a Customer Service Manager to work in Kuala Lumpur, Malaysia. The company powerfully produces a wide range of unique and creative conceptual animation, comics, music novels and merchandise products worldwide such as a well-known game product called Genshin Impact.
We are committed to research and development, exploring cutting-edge technologies while building a wide range of world-leading technical capabilities in animation rendering, artificial intelligence and cloud gaming technology. With offices in Singapore, Montreal, Los Angeles, Tokyo and Seoul, the company is actively engaged in globalization.
Working hours: 8-hour shifts per day with 1-hour breaks (Monday to Sunday, 13:00-22:00pm) *Possible change to 24-hour shifts in the future, depending on the situation, due to new projects.
Holidays: 2 days off per week, plus days off for public holidays (capped).
Allowance: night shift allowance (if work occurs after 22:00)
Employment period: permanent
Benefits: medical insurance, work visa support, education and training, 14 days paid leave, 14 days sick leave.
One-way airfare (for those outside Malaysia* up to a maximum), relocation allowance (for those outside Malaysia* stipulated).
Training period: approx. 1 month
Selection process: screening of documents → taking a web-based aptitude test → 1 HR interview (in Japanese) → 2 web-based interviews (in English) *Subject to change
Job Requirements
■Job start date: Early of April 2023.
■High school graduate or above *College or vocational school graduates need at least 2 years' relevant experience, while high school graduates need at least 5 years' relevant experience.
■Native Japanese level (Must have JLPT N1)
■English daily conversation or above (B1 level)
■An interest in SNS, online games, anime, comics, etc.
■Familiarity with typing.
■Knowledge of IT and PCs
■You are required to be Genshin gaming player more than 6month
This company is committed to providing realistic virtual experiences to players around the world. It produces a variety of products, including world-famous online games, wallpaper applications, player communities and other services, as well as animation, comics, music, novels and merchandise based on its own creative concepts.
Job Description
■ Maintain a thorough understanding and in-depth knowledge of policies and guidelines.
■Check content (text, images, etc.) For compliance with internal regulations and guidelines.
■Check user comments for violations.
■ Ensure compliance with information security practices and standards.
■Cooperate smoothly with other departments.
■Familiarize yourself with the cultural background of the local market
■Emphasize the importance of teamwork
■ Understand and comply with administrative tasks such as holiday, sickness and overtime requests in a timely and accurate manner.
■ Other duties associated with the above.
We are an equal opportunities company that believes that diverse backgrounds are key to delivering diverse concepts. If you would like to play a key role in this creative by delivering the best immersive virtual world experience for our users, we would love you to join our team.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlights
Role & Responsibilities
Job Requirements
Benefits Offered
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlight:
Role Summary:
Wondering how it feels working in a global established BPO sector with regions across the world? Be part of us now! As a client support contributor, your role is vital to the business success of Webhelp! You will act as main contact point to engage with our client from global Tech industries to manage their business issues.
So what’s your mission as Webhelper?
You will be responsible on the key projects includes:
Let us know more about you?
If you found you have passion to engage with people for business success and have the following criteria, we would like to speak to you!
Thinking what’s make you to join our global team? Here’s why:
Apart from local statutory benefits, leaves and contributions, you will be rewarded with competitive remuneration package including:
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Job Highlights
Role & Responsibilities
Job Requirements
Benefits Offered
Dear Candidate, as part of our recruitment process, you will receive a link begin your journey with Webhelp upon applying for this role. Please check your email.
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Short Role Description
The Services Installed-Base Inside Sales Rep (ISR) is responsible to uncover opportunities for growth in existing customer accounts (post-sales) through strategic up-sell/crosssell/ upgrade/multiple services attach sales initiatives (across client’s services portfolio) to drive and achieve incremental services revenue. The ISR has account responsibility with quota and KPI goals and is responsible for the E2E management of identified deals through the sales cycle and keep an up-to-date pipeline.
Responsibility/Activity
Knowledge, Skills, and Abilities
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Responsibilities:
Requirements:
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Areas of Responsibility:
Competencies, Skills and Experience
Competencies:
Skills:
Experience:
Compliance:
Information Security
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Korean Native Needed
Role Description
Streaming Services Viewer Experience (Customer Support) team is seeking a Viewer Experience Advocate who will be an exceptional addition to our Viewer Experience team. As a Viewer Experience Advocate, you will be the first point of contact for viewers and a critical brand ambassador. The right person for this role is enthusiastic at addressing our customers’ needs and ready to take on new challenges. If you are someone who enjoys delivering world class customer service, then this is a great role for you.
What You Will Do
What To Bring
Nice-To-Haves
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
The Impact You’ll Be Making
Product/service sales, upsell (inbound and outbound)
Who We Are Looking For
1-2 years of experience in BANT Sales, IT sales experience is a plus
Any business sales, or technical degree is a plus
Tech savvy is a must!
Experience in consultative solution selling in B2B environment for technology products
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Role Description
The SMB Virtual Sales account manager supports countries in generate sales and revenue from Small and Medium Businesses in coordination with channel partners on 2 segments (PC & Print).
It specializes in two main activities which are:
Job Responsibility
Account management
Each ISR has a portfolio of 150 – 200 accounts under his/her responsibility
Pipeline management
The opportunities are coming from 2 sources:
For both sources:
Data management & Reporting
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Digital Sales Representative
As Digital Sales Representative you will work directly with customers, with your sales team and implementation partners to achieve quarterly and annual sales quotas - closing net-new business, fostering a positive and collaborative experience for prospects to learn about, engage with and implement products. You will hold business conversations with the customers to understand their needs and identify opportunities that meet the minimum qualification criteria for sales. You will be equipped with bestin-class tools that enable highly efficient and accelerated sales activities. By applying best-in-class sales skills, you will identify new prospects and grow business relationships with companies across all industries and verticals.
Responsibilities:
· Engage via proactive outreach to customers across industries, company sizes and types to determine their needs and identify opportunities to fulfil their needs with Microsoft's leading cloud technologies.
· Effectively convert prospects and qualified leads into opportunities and revenue pipeline by filtering them through different criteria, e.g., BANT (budget, authority, need and timeline)
· Quarterback sales at scale from lead to purchase; be the main point of contact for customers, leading the sales strategy, overcoming objections, and negotiating success.
· Meet and exceed targets for net-new revenue and sales pipeline, as well as a monthly and quarterly forecast for cloud solution sales; accurately forecast sales, pipeline and usage for the products and solutions in your scope.
· Be the first contact point for many customers, deliver a strong first impression and set the foundation for long term customer relationship.
· Position competitive offerings and solutions in the context of customer needs and experiences; provide technical product overview and insights pertinent to customer need and usage scenarios.
· Demonstrate verbally, in writing and through live product demos, how customers can capture value and envision their future with Microsoft’s technologies.
· Work in a fast-paced, collaborative, and dynamic teaming environment leveraging our partner channel for scale & effectively manage opportunities and pipeline through the sales cycle.
· Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to and manage customers - maintain high daily activity, minimum ~60- 90 activities/day blended between prospecting & managing large portfolio of opportunities.
· Present action plans and results to management and use appropriate escalation techniques to stay on top of goals and objectives.
· Obsess over customers and prospects to deliver a world-class customer engagement experience.
Qualifications:
· Bachelor's Degree or equivalent work experience preferred.
· 4-6+ years sales experience with a proven track record of success preferred.
· Experience in qualifying and building pipeline at scale, managing aggressive sales cycles, and sales negotiation preferred,
· Familiarity with modern sales techniques and tools is a bonus, including experience from retail sales, corporate internships, or entrepreneurial programs.
· Experience working with or selling Azure, Microsoft 365, Dynamics 365 or similar solutions preferred.
· Azure Fundamentals (AZ-104) certified.
· Sales/customer service relationship background, telephone experience preferred.
· A self-starter with a track record of outstanding performance and achieving goals.
· Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video, and presentations.
· Desire to work in a competitive environment where one’s growth potential is driven by one’s abilities and attitude.
· General knowledge of the IT industry, with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
· Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration.
· Solid time management skills and ability to work independently or under supervision with a high level of integrity.
· Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus.
· Passion for cloud technologies and changing the world.
· Assessing strategic customer objectives, digital transformation opportunity discovery, key improvement scenarios, and an ability to measure and present incremental and new economic value.
· Experience working with channel partners.
· Leading, partnering, and orchestrating with virtual teams of experts
· Skill to breakdown complex information into simplified format with the ability to thrive in an ambiguous, fast-paced environment, with a mindset focused on innovation, growth, and program development.
· Strong collaboration aptitude with solid interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video, and presentations
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
Key Responsibilities
Activity – executes structured multi-channel (call, email, social) outreach cadence.
Target audience – pre-defined list of ISVs Messaging –defined reason for call talk track, designed for consistent repeatable execution.
Product/Offering focus – Focuses on offering specific to target audience
Key Competencies
Communication Skills – strong written and verbal communications skills and use of professional business language
Sales Skills – consistently executes core messaging strategy, can navigate to decision makers, and establish clear next steps Industry
Knowledge – Basic understanding of target industry, ability to deliver provided messaging on solutions
Business Operations – Ability to accurately document call outcomes/notes
Qualifications
Bachelor’s Degree in Business Management, IT, Marketing, or related field
Baseline understanding of Cloud products and solutions Sales and/or marketing experience preferred
Proficiency in specific languages required Fluency with basic productivity tools (Outlook, O365,Web Conferencing tools) and experience using CRM systems strongly preferred
MINIMUM REQUIREMENTS
Sales & Marketing Experience 5 years minimum
Account Management 4 years minimum
Experience - IT industry 4 years minimum
Customer Relationship Management 2 years minimum
Perks & Benefits
At the turn of the millennium, two young French entrepreneurs, Frederic Jousset and Olivier Duha, set out with the specific purpose of enabling and coaching consumers and brands to engage digitally. Webhelp was established. Through evolution and acquisition, today Webhelp is a 50,000 people-strong global leader in business process outsourcing (BPO). We continue to specialise in customer experience but our capabilities extend across voice, social and digital channels. Our outsourced services have also expanded to include payment management, sales and marketing services. We engineer customer experiences on behalf of some of the world’s most progressive brands and through our transformational outsourcing proposition we can drive performance improvement, deliver a real and lasting transformation in clients’ operating models and deliver material financial advantage. Our ability to deliver is powered by data and applied analytics, which play a vital role in our work as a digital company. Today the business is still led by its two founders, and their entrepreneurial spirit is woven deeply into the fabric of our culture. With a mission to “push the limits of customer experience and business process optimisation,” people are empowered and encouraged to push the boundaries. Since its inception, Webhelp has grown significantly with more than 500 partners being served by our global teams which cross 35 countries and more than 140 customer experience hubs. In the last four years alone, our revenues have grown by more than 250%. We achieved this by investing in our people and the environment they work in, and developing the analytical and operating capability to deliver truly transformational outsourcing with solutions which meet the challenges of a now omni-channel world.
**High-paying Customer Experience Superstar (2 Junior positions) - Mandarin & English
Job Description
Job Requirements
Perks & Benefits
Envo -Your Efficient "N" Versatile Operation is an up and coming contact centre in the Klang valley, delivering efficient services. We focussed on Win Win concept with our clients. We provide both inbound and outbound contact centre services including providing the contact centre services in your esteemed organization. Envo BPO Services Sdn. Bhd. (Envo) was incorporated in Malaysia as a private limited company under the Companies Act 1965 on 16 February 2009. It started operations on 1st April 2009. It is located at B-1-17-2-17,B-3-18 Block B, D-2-36, Block D, 8 Avenue Business Centre, Jalan Sungai Jernih 8/1, 46050, Petaling Jaya, Selangor Darul Ehsan, Malaysia The company is principally involved in the provision of Managed Services, Outsourcing Services, Placement services, Lead Generation, Database Management, Debt collection & Disaster Recovery Services.
This post is created for testing purpose only. Do not apply any job on this post.
Perks & Benefits
This post is created for testing purpose only. Do not apply any job on this post.
If you don't have a Malaysian citizenship, but are living in Malaysia or if you are planning to move to Malaysia and are looking for jobs that can sponsor you, it is up to each individual employer on how it handles international candidates. We encourage you to read our blog post to help provide more information: 7 Easy Steps to Find Jobs in Malaysia As A Foreigner.
Have you tried following up? If you did not follow up with an email or phone call, how do you determine if the company received your job application? Enquire where they are in the review process and and then ask if they received your submission. While it would be great to receive a response from the company, sometimes it doesn’t happen. Take the initiative to follow to ensure your application has been received.
The period of the application process will vary, depending on the type of job you are applying for and your previous employment experience.
There are 6 position levels and each level can be associated with a salary range and different types of job titles. Jobs levels can be categorised into: non-executive, fresh/entry level, junior executive, senior executive, manager and senior manager.
Within Jobstore, there are hundreds of variations of jobs. Read through the job descriptions to find out about the typical responsibilities and employers for each job, so you can see what’s involved and who might employ you.
