Total 7,839 call center job vacancies in Malaysia

Job Description:

We are seeking a dedicated and customer-focused individual to join our team as a Helpdesk Agent - Password Reset Specialist. In this role, you will be responsible for providing essential support to users who require assistance with password resets and basic account access issues. Your primary focus will be on delivering prompt and efficient service while ensuring a positive experience for all users.

*Rotating Shift & Weekend Support Required*

Responsibilities:

• Password Reset Assistance: Respond to user requests for password resets promptly and efficiently, following established procedures and security protocols.
• User Authentication: Verify user identities and ensure proper authorization before processing password reset requests.
• Troubleshooting: Perform initial troubleshooting of basic account access issues to identify potential causes and solutions.
• Documentation: Accurately document all user interactions and resolutions in the helpdesk ticketing system, ensuring thoroughness and clarity.
• Escalation: Escalate complex or unresolved issues to appropriate technical teams or higher-level support personnel as needed, following escalation procedures.
• User Education: Provide guidance and education to users on best practices for password management and account security.
• Customer Service: Deliver exceptional customer service by maintaining a professional and courteous demeanor in all interactions with users, demonstrating empathy and understanding.
• Adherence to Policies: Adhere to company policies, procedures, and security guidelines at all times to ensure the integrity and confidentiality of user accounts and data.
• Continuous Improvement: Actively participate in training and professional development opportunities to enhance skills and knowledge related to password management and user support.

Requirements:

• Education: Diploma or equivalent; additional certifications or coursework in IT or customer service is a plus.
• Experience: 3 years of experience in a customer service or helpdesk role preferred, with specific experience in password reset support highly desirable.
• Technical Skills: Basic understanding of computer systems, networks, and password management principles; familiarity with helpdesk ticketing systems is advantageous.
• Communication Skills: Excellent verbal and written communication skills, with the ability to effectively communicate technical concepts to non-technical users.
• Problem-Solving Abilities: Strong problem-solving skills and the ability to troubleshoot and resolve basic technical issues independently.
• Customer Focus: Dedication to providing exceptional customer service and maintaining a positive user experience.
• Team Player: Ability to collaborate effectively with team members and other support personnel to achieve common goals.
• Adaptability: Flexibility to adapt to changing priorities and work effectively in a fast-paced environment.
• Attention to Detail: Meticulous attention to detail and accuracy in documenting user interactions and resolutions.
• Able to commit to rotating shifts & weekend support
• Singaporean(s) Only

If you are passionate about helping users and ensuring their satisfaction through prompt and effective support, we encourage you to apply for this position. Join our team and play a crucial role in facilitating user access and enhancing overall productivity within our organization.

Coen Tay Zhi Xuan (R1989334)

Scientec Consulting Pte Ltd (Scientec Personnel) -11C5781

Job Responsibilities:

· Making outbound calls to follow up on payment related to hospital bills

· Receivables management

· General customer service duties

· Handle patient enquiries, provide billing information to patients

· Sending statement of accounts

Job Requirements:

Good interpersonal, communication and written skills

· Proactive, committed and self-motivated

· Positive team player who is also able to work independently

· Proficient in Microsoft Office applications (MS Word & Excel)

We are looking for a dynamic and customer-centric individual to join our call center team as a Call Centre Specialist. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY!

Responsibilities:

• Handle inbound / outbound calls, emails, and chats from customers with professionalism and empathy
• Assist customers in navigating respective website and online services
• Maintain accurate records of customer interactions and transactions
• Collaborate with other team members to improve processes and enhance customer satisfaction
• Stay up-to-date with product knowledge and company policies
• To consistently meet set KPIs without compromising on quality service delivery

Requirements

• Strong communication skills, both verbal and written
• Customer-focused with a genuine passion for helping people
• Basic computer proficiency
• Ability to work well in a team and adapt to a fast-paced environment

*Prior call centre experience would be an advantage

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6789 or email us at recruit@haileck.com

To manage the day to day operations of the assigned campus independently.

Develop. implement and execute marketing program according to company direction.

Successful candidate can look forward to a rewarding career advancement, profit share, business opportunities or partnership.

Seniors are welcome to apply.

Responsibilities:

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases

• Logged all calls reported into the case management system.

• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.

• Provides assistance and guidance to junior colleagues.

• Perform other duties as assigned

Skills/Requirement:

• Minimum 1 year of call center experience

• Having good communication skills (speaking and writing)

• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.

• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in · · • Contact Centre via phone, email, online and digital platform.

• Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5th Saturdays)

Interested applicants may submit your detailed resume to Geraldine_lopez@persolkelly.com in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

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By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an emailto let us know. Please feel free to contact us if you have any queries.

All parties involved in any form of workforce engagement are to strictly adhere to prevailing regulations and laws that govern local fair employment practices, and to invest reasonable efforts in building a strong Singaporean core workforce, recruit and select candidates based on merit and prohibit discrimination based on age, race, gender, religion, marital status and family responsibility or disability. For more information, please refer to MOM and TAFEP websites.

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The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905

Shift Role

Governament related industry

Responsibilities:

1.) Interact with internal & external customers to answer customers queries.

2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

Regards,

Lini

Recruitment Consultant

R22108463

JOB SCOPE

• Help guests with planning and booking reservations for Integrated Resort products and services.
• Understand guests’ needs and provide them with personalized solutions.
• Be customer centric with internal and external guests via all communication channels.
• Deliver high touch experience that is aligned with Company Service Strategy to all guests.
• Handle first level complaint with a pleasant disposition.
• Agility to handle services and requests effectively & efficiently.
• Apply logic and high EQ in guest challenges and proactively offer/discuss resolution with a Manager on Duty.
• Up to date with hotel information of events/activities to provide accurate information in a timely manner.
• Responsive to emergency situations in according to hotel guidelines.
• Contribute to achieve individual and team KPIs.
• Support other responsibilities that may be assigned from time to time.

JOB REQUIREMENTS

• Proven experience as hotel reservation agent, concierge, or experience in customer service role is an advantage.
• Proficient in English; multilingual is strongly preferred.
• Excellent communication skills, both verbal and written.
• Polite and confident with a great deal of patience.
• Customer centric attitude and work well under pressure.
• Compose in handling complaints and emergencies.
• Ability to multi-task and comfortable with applications and technology.
• Rotational shifts including public holidays and overnight shifts, depending on operation needs.
• High collaboration and adaptable to changes in a dynamic environment.
• Mature, meticulous, resourceful, organized, and able to work independently.
• Work is subjected to change to meet business/operational need.
• Able to work in front of computer and sit for extended periods of time.
• Candidates who have proven competencies to work independently and with little supervision will be offered the option to work from home.

Out-of-Hours Call Operator
Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours
Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?

I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation`s visions and culture.

In partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:

• Providing a flexible, responsive service which operates in a timely and person-centred manner
• Signposting customers to relevant sources of information, support, guidance, and advice
• Following clear risk assessments, and adhering to the organisations Health and Safety Policy
• Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

To be successful in this role, you will meet the followng criteria:

• Driver is preferred due to the shift patterns
• Demonstrate customer service experience
• Have experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People`s services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!


If successful, you will be required to have a DBS, eligibility of right to work, and your start date will be subject to sufficient references.

Excited about this opportunity and want to be considered?? Click apply now!

The Opportunity:

1. Permanent Role | Tanjong Pagar

2. Office hours, 5 days work week including weekend (8.00am – 5.30pm / 8.30am – 6.00pm)

3. Basic up to S$2,700 + Allowances + AWS + VB

4. Singaporeans only

Adecco is a partnering with a company pivotal to the success of the transportation industry. At our client's workplace, inclusivity and friendliness are the heartbeat of their culture. As a Customer Care Agent, your role will involve assisting customers regarding any requests/enquiries.

The Job:

• Attending to incoming enquiries through hotline or email
• Resolving call enquiries which includes card related issues/claims/technical issues
• Handling queries efficiently and escalate issues promptly

The Talent:

• Min Diploma in any discipline
• Able to communicate with Chinese speaking customers
• Comfortable to work on weekend
• No experience required

Next Steps:.

• Prepare your updated resume (please include your current salary package) and expected package
• Apply through this application or send your resume to weiting.lee@adecco.com in MS Word Copy. We'd love to hear from you!
• We regret that only shortlisted candidates will be notified

Lee Wei Ting

Direct Line: 9631 7519

EA License No: 91C2918

Personnel Registration Number: R1985905

Apply Now
















Customer Sales Consultant - Call Centre


Warwick Farm - NSW





Excellent earning potential for top performers
Salary penalties leave loading commissions


Plenty of growth and opportunity for the right person



The Peter Warren Group is one of Australias largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.   About the






... Click here to view more detail / apply for Customer Sales Consultant ? Call Centre

Out-of-Hours Call Operator
Salary: £21,764
Location: Sutton-in-Ashfield
Hours: 34 hours
Shift Breakdown: Rota completed 13 weeks in advance, will usually have 4/5 on, and then 3/4 off - Twilight - (Weekdays) - 5pm - 9:30pm - // Night Shift - (Weekdays & Weekends) - 9:30pm - 9am // Long Day - (Weekends) - 9am - 9:30pm

Are you looking for a new role that will give you variety and a sense of achievement?
I am looking for an Out of Hours Call Operator that will support the community in providing emergency accommodation to those who need shelter! You will become part of an amazing team, support vulnerable people, and you will really contribute to the organisation's visions and culture. If this sounds like the perfect role for you, I would love to hear from YOU today!

I am in partnership and collaborating with a fantastic national client who are a registered care and support charity, who specialise in delivering homes, services, and innovation for the most disadvantaged communities in the country and provide support to vulnerable adults. They aim to provide the very best service, and they would love YOUR help to continue that vision.

Salary and Benefits
For your hard work and commitment, you will be paid a salary between £21,764, and a very desirable employee package which includes; enhanced annual leave of 35 days, enhanced sickness pay based on your length of service, flexibility surrounding hybrid working, access to our National Wellbeing Lead and Wellbeing Champions, Employee Assistance Programme, team initiatives, pay-care employee benefits service, personal development, optional overtime, refer a friend scheme, passion about EDI strategies, work place pension, social media posts to celebrate achievements, and much more!

Overview of the Role
The main focus will be to take on incoming calls from people who are seeking emergency accommodation. You will assess their needs, and then provide the appropriate accommodation. As you are based in a family unit, should a resident need some advice and support, you will be expected to support where appropriate. Some shifts will be quieter than others, and if you are not on the phones, you will still be expected to complete admin tasks, and ensure the building is safe.

Key Responsibilities:
Providing a flexible, responsive service which operates in a timely and person-centred manner
Signposting customers to relevant sources of information, support, guidance, and advice
Following clear risk assessments, and adhering to the organisations Health and Safety Policy
Completing and maintaining accurate records in line with the requirements (including detailed support plans, risk assessments and regular checks).

Required Experience
Driver is preferred due to the shift patterns
Customer service experience
Experience/knowledge of homelessness

Is your current role related?
If you are interested in this position, and you come from the following areas and job roles, I would LOVE to talk to you too!
Criminal Justice, Police, Prison & Probation, Children & Young People's services - if you work with ex-offenders, or supporting those at risk of re-offending, or if you work with young people or young adults who have experience of gang violence, or are care leavers, please do apply!

Interview Process
1st Stage - Shortlisting & Pre-Screening
In this stage I will review your CV, and then invite you for a telephone conversation, where will discuss your right to work, work history, suitability for the role, and any questions you may have.

2nd Stage - Formal Interview
In this stage, you will have a formal interview with the hiring manager.

If successful, you will be required to have a DBS on the update service, eligibility of right to work, and your start date will be subject to sufficient references.

If you want to help make a difference to service users and also your career, click 'apply now', or call Samuel for more information (0121 480 8217).

Y our New Company
We have partnered with a leading provider of Traffic Controllers within the Southern Region of Tasmania that are seeking expressions of interest from qualified Traffic Controllers who would be eager to join an on-call roster. This is a fantastic opportunity for someone looking for flexible working hours and the chance to further develop their Traffic Control experience.



As a Traffic Controller, you will have a variety of tasks that include but not limited to:




Directing and controlling vehicle and pedestrian traffic at construction or event sites.
Ensuring the safety of the work crew and the general public.
Setting up traffic management signs and equipment.
Communicating effectively with the public and work crew.

What You Need To Succeed
As a successful candidate, you will have some experience in this position or

... Click here to view more detail / apply for Traffic Controller (On-Call Roster)

You will support the Manager to drive performance and service quality in the call centres across SingHealth through call and email audits, as well as from patients’ feedback. You will identify any tasks/ processes that have the potential to be improved and automated by harnessing technology. Driving the usage of Customer Relationship Management system will be one of the key deliverables. You will ensure proper and systematic documentation of Call Centre work processes and develop Robotic Process Automation (RPA) to automate these work processes. You are also required to participate in workgroups to drive change and bring joy at work.

Requirements

- Bachelor’s degree with preferably at least 5 years of experience in a Call Centre environment, with experience in managing teams

- Experience in automation tools such as Blue Prism and UiPath and a track record of implementing RPA processes

- Passionate in boosting efficiency through streamlining and improving work processes to drive productivity

- Strong communication and interpersonal skills

- Systematic with a high degree of initiative

- Collaborative and able to work in a dynamic, fast-paced and diverse environment

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests.

JOB DUTIES AND RESPONSIBILITIES

1. Manages the console (e.g. DND, busy verify lines).
2. Receives and transfers all calls to respective extensions and rooms.
3. Assisting and providing information for all callers.
4. Take down messages for guests.
5. Ensure checklists are done accurately.
6. Monitoring all the telephone printers – for wake up calls.
7. Assist to carry out emergency and evacuation procedures.
8. Responsible for morning calls
9. Take down and programme morning calls.
10. Ensure all morning calls are answered.
11. Update the Back Office information white board.
12. Monitor the contingency reports every hour.
13. Maintaining an updated telephone extension list.
14. Assisting guests with outgoing phone calls.
15. Assisting guests with new reservations after office hours.
16. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP).
17. Maintain effective service in line with the Hotel’s Corporate Image
    - Company’s Grooming Standard
    - Standard Operation Procedures
    - Departmental Policies
    - Corporate Policies

18. Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

19. To ensure and follow established procedures and compliance as per LSOP guidelines.

20. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 1-2 years of relevant working experience in handling Call Centre Operations.
• Full-Time position(s) available.
• Rotating shift work basis.

We regret that only shortlisted applicants will be notified.