Total 84 Strategy Specialist job vacancies in Selangor

Responsible for supply plan activities for all products from 3rd party vendors within the portfolio assigned. Supply planning and prioritizing operations to ensure maximum performance, delivery fulfillment and revenue max-out in line with business performance. Analyze and troubleshoot supply-related issues in a timely and accurate manner. Supply planning factors in all aspects related to demand forecast, inventory (wafer / die / wip / FG), logistic and included the components of open and planned customer orders, on hand quantities, delivery lead time, material MOQ / lead time, safety stock, production leveling and demand chase. In addition, to collaborate with BU – Sales Operations Team on the Product Strategy and Market Lead Time review to incorporate into the build plan and capacity readiness to support.

 

• Function as a key member of platform and business teams providing supply status in relation to overall demand requirement (Forecast / Actual demand / Build Strategy) while facilitating effective communication between supply chain, sales/marketing, manufacturing, customer services, OSAT (3rd party vendor) and all related support function.

 

• Order fulfillment tracking with timely feedback to customer service / sales / marketing. Work with related stakeholder on recovery plan, correction actions action / contingency plan when delays are anticipated or occur. Drive business decision proposal based on business urgency / priority. Makes recommendation on alternate solutions to mitigate changes to a customer’s delivery commit date.

 

• Identify and drive continuous improvement opportunities to streamline delivery fulfillment process and improve accuracy and efficiency within business operations activities

 

• Weekly supply and open order review highlight any supply gap or any constraints (bottleneck) to meet plans well in advance to avoid any last-minute surprises in supply.

 

• Monthly supply plan review vs. demand plan provided, identify any constraints within the planning horizon to manage potential supply risk, and review medium to long term plans so that adequate capacity is available to support the company’s strategic objectives

 

• Maintain interface with BU with effective business communication updates, consistency and transparent in dealing customer escalation issue and business strategies. Timely escalation.

 

• Maintains backlog management, and all reporting data accuracy and transparency within systems and processes. This includes inventory strategy list, demand / capacity plan maintenance, lead time, production run size information etc.

 

• Analyze inventory, managing DOI, slow-moving and obsolete stock, adjusting order quantities, reviewing, recommending & driving material substitution and work on inventory depletion.

 

• Delivery performance. Report and utilize the Performance metrics to drive improvement. Oversee and monitor compliance to Planning key performance indicators – OTD (delivery fulfilment), Supplier OTD, Cycle Time and B2B transaction statistics and revenue.

 

• Attends daily business or operations related meetings

 

• Drive continuous improvement processes through system and network optimization, cost reductions and improved service in collaboration with other stakeholders and functions with the company

 

• Ensure that Supply Chain Planning operations and support are aligned with Supply Chain, Business and company goals and objectives.

 

• Ensures compliance with department policies and procedures and applicable laws, rules, and regulations.

 

• Assists with performing a variety of internal projects, cost saving projects, provides professional guidance and information, and recommends appropriate solutions.

As our Contract Management and Procurement Specialist you will join our growing team in Malaysia covering Contract Management and negotiation of agreements with goods and service providers in close

coordination with legal, compliance and commercial stakeholders. In addition to initiating and coordinate regional B2B commercial engagements and initiatives with key vendors and partners including liaising with local and state-based government instrumentalities and regulators.

Your responsibilities will include:

• Developing and maintaining industry and market knowledge relevant to sourcing opportunities.
• Assisting in the development of localised service, support and procurement documentation and processes.
• Gathering and understanding requirements from various NEXTDC business units and
• translate these into local initiatives and assist and coordinating these with stakeholders from the parent company and other stakeholders.
• Managing contractual relationships with the aim of building strong supplier relationships and lowering risk, the total cost of ownership and ensuring compliance with technical and quality assurance requirements.
• Act as a delegate and represent the Legal, Compliance & Procurement functions at a local level on third-party engagements and project governance activities.
• Assist in developing key sourcing processes and procedures to ensure that NEXTDC supplier engagements are well structured and identify opportunities to consolidate and lower costs and promote standardisation levels across the organisation.

What you’ll bring:

• Demonstratable experience in the development and management of end to end bid and strategic sourcing strategies.
• Experience with contract drafting, review, negotiation and stakeholder management
• Detailed knowledge of risk management strategies and processes
• Ability to apply critical thinking to complex business issues
• Experience with contract management and vendor performance
• Exceptional planning, organisational and analytical skills
• Excellent written and verbal communication skills, ideally in multiple languages including

If this role sounds interesting to you, please get in touch today. Join us to help build the next chapter in NEXTDC’s amazing story.

Job Responsibilities:

• Outbound call to save customer from churning from Company network.
• Provide accurate, efficient and quality service that exceeds our customers’ expectations.
• Submit daily feedback on saved to immediate supervisor.
• Adhere to escalation procedures of handling customer request & enquiry at all times.
• Maintain a high degree of responsibility towards customer confidentiality.
• Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
• Preferably at least 1 year of related working experience.
• Preferably Executive specializing in Customer Service or equivalent.
• Required spoken language(s): English, Malay, Mandarin (an advantage)

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Job Summary: We're seeking a sharp Quality Assurance Specialist with expertise in life insurance. You'll be responsible for maintaining high-quality standards, ensuring regulatory compliance, and driving efficiency improvements. Collaboration with teams to pinpoint enhancement opportunities, including monitoring the quality of calls and chats by telesales, customer experience, and sales staff, is key.

Key Responsibilities

• Evaluate Calls and Chats: Assess the quality of telesales, customer experience, and sales staff interactions, providing feedback and coaching for improvement.
• Develop and Implement Quality Assurance Processes: Create and enforce rigorous quality assurance protocols tailored to our life insurance operations.
• Data Analysis for Improvement: Analyze data to identify areas for enhancement and provide actionable insights for improvement.
• Provide Training on Quality Standards: Deliver training programs to ensure staff understanding and compliance with quality standards.
• Lead Continuous Improvement Initiatives: Drive initiatives to enhance operational efficiency and quality across all processes.

• Bachelor's degree in relevant field.
• years of experience in life insurance QA or similar role.
• Strong understanding of life insurance products and regulations.
• Analytical mindset with high attention to detail.
• Excellent communication skills.

• Fast moving, challenging and unique business problems

• Strong learning and development plans for your career growth
• International work environment and flat organization
• Competitive salary
• Flexible working arrangement
• Casual work attire

Responsible for supply plan activities for all products from 3rd party vendors within the portfolio assigned. Supply planning and prioritizing operations to ensure maximum performance, delivery fulfillment and revenue max-out in line with business performance. Supply planning factors in all aspects related to demand forecast, inventory (wafer / die / wip / FG), logistic and included the components of open and planned customer orders, on hand quantities, On time delivery/cycle time, material MOQ / lead time, safety stock, production leveling and demand chase.

 

• Function as a key member of platform and business teams providing supply status in relation to overall demand requirement (Forecast / Actual demand / Build Strategy) while facilitating effective communication between supply chain, OSAT (3rd party vendor) manufacturing, customer services, and all related support function.
• OSAT management - Plan and prepare Production Orders (POs) , overseeing all aspects of OSAT management including Work-in-Progress (WIP) movement, material shortages, and backlog resolution, ensuring timely shipping within target ship date / standard cycle time.
• Monitor order fulfillment progress, providing timely feedback and devising contingency plans. Coordinate monthly forecasts with OSAT, ensuring prompt follow-up and negotiation for delivery commitments.
• Analyze inventory, maintain planning parameters master data, and drive improvement in delivery performance metrics
• Conduct inventory analysis, including managing Days of Inventory (DOI), addressing slow-moving and obsolete stock, adjusting order quantities, recommending material substitutions, and depleting inventory.
• Maintain accuracy and integrity of planning parameters master data, ensuring precise reporting within systems, and utilize performance metrics to drive improvement in delivery performance, including On-Time Delivery (OTD), Supplier OTD, Cycle Time, and B2B transaction statistics and revenue.
• Attend operations meetings, ensure alignment with company goals, support internal projects, and uphold compliance with policies and regulations

 

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Responsibilities:

• Proactively reach out to potential customers via phone calls to introduce our insurance products and services.
• Engage customers in meaningful conversations to understand their insurance needs and concerns.
• Clearly communicate the benefits and features of our insurance policies, addressing any questions or objections the customer may have.
• Utilize persuasive sales techniques to encourage customers to purchase insurance policies.
• Close sales by effectively summarizing the benefits of the chosen insurance plan and guiding the customer through the application process.
• Maintain accurate records of customer interactions and sales activities in the system.

• Proven track record in insurance sales.
• Excellent communication and negotiation skills.
• Self-motivated with a strong drive to succeed.

Compensation:

• Base salary plus commission based on sales performance.
• Competitive earning potential with uncapped commissions.

• Ongoing training and professional development opportunities.
• Dynamic and supportive work environment.
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Competitive salary
• Casual work attire

Responsible for supply plan activities for all products from 3rd party vendors within the portfolio assigned. Supply planning and prioritizing operations to ensure maximum performance, delivery fulfillment and revenue max-out in line with business performance. Supply planning factors in all aspects related to demand forecast, inventory (wafer / die / wip / FG), logistic and included the components of open and planned customer orders, on hand quantities, On time delivery/cycle time, material MOQ / lead time, safety stock, production leveling and demand chase.

 

• Function as a key member of platform and business teams providing supply status in relation to overall demand requirement (Forecast / Actual demand / Build Strategy) while facilitating effective communication between supply chain, OSAT (3rd party vendor) manufacturing, customer services, and all related support function.
• OSAT management - Plan and prepare Production Orders (POs) , overseeing all aspects of OSAT management including Work-in-Progress (WIP) movement, material shortages, and backlog resolution, ensuring timely shipping within target ship date / standard cycle time.
• Monitor order fulfillment progress, providing timely feedback and devising contingency plans. Coordinate monthly forecasts with OSAT, ensuring prompt follow-up and negotiation for delivery commitments.
• Analyze inventory, maintain planning parameters master data, and drive improvement in delivery performance metrics
• Conduct inventory analysis, including managing Days of Inventory (DOI), addressing slow-moving and obsolete stock, adjusting order quantities, recommending material substitutions, and depleting inventory.
• Maintain accuracy and integrity of planning parameters master data, ensuring precise reporting within systems, and utilize performance metrics to drive improvement in delivery performance, including On-Time Delivery (OTD), Supplier OTD, Cycle Time, and B2B transaction statistics and revenue.
• Attend operations meetings, ensure alignment with company goals, support internal projects, and uphold compliance with policies and regulations

 

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Technical Support to do helpdesk task like phone,email,chat enquiry.

• Attend to customer enquiries
• Identify usability errors / bugs and guide customer to trouble shoot and problem solving.
• Application / System / Transactions maintenance and monitoring

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Technical Support to do helpdesk task like phone,email,chat enquiry.

• Attend to customer enquiries
• Identify usability errors / bugs and guide customer to trouble shoot and problem solving.
• Application / System / Transactions maintenance and monitoring

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

This position requires strong organizational skills, attention to detail, and effective communication abilities. The Administrative Operations Coordinator works closely with cross-functional teams to address operational challenges and implement process improvements. With a proactive approach to problem-solving and a commitment to efficiency, the Coordinator contributes to the overall success of the organization by supporting operational excellence.

Job Responsibilities

• Manage the replenishment of gift cards, paper rolls, and other essential supplies.
• Respond promptly to merchant inquiries regarding stock availability and orders.
• Maintain accurate records of inventory levels, orders, and expenses.
• Handle administrative duties such as filing, data entry, and scheduling.
• Perform a variety of daily administrative duties in order to ensure smooth running of operations.
• Monitor and follow up on handling customer related matters via email, phone call, WhatsApp etc. 
• Maintaining a pleasant working environment for your team.
• Provide support to management as needed.

Pre-Requisites :

• A Diploma/bachelor’s degree in Business Administration/Economic/Supply Chain or a related field.
• A minimum of 0-2 years experience.
• Excellent interpersonal and written and oral communication skills.
• Strong problem-solving skills
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

To represent RMS in acquiring for new merchants to accept the payment services offered by FIUU.

• To solicit and hunt for new merchants for payment acceptance via FIUU.
• To achieve individual KPI in sales and revenue targets.
• To align with the departmental / company’s business objectives and direction.
• To act as the liaison person between key merchants and the company.
• To build and maintain good business relationship with merchants for repeat business and referrals.
• To ensure completeness and timeliness in submitting merchant applications.
• To handle and resolve basic merchant servicing issues by liaising with Tech & Ops teams

Pre-Requisites :

• At least 2 year(s) of working experience in sales or business development from a similar industry is required for this position.
• Minimum SPM - Diploma & above will be an advantage.
• Possess own transport with valid driving license and willing to travel.
• Possess an aggressive attitude in hunting for or recruiting good merchants that can help achieve sales target.
• Able to communicate professionally – ability to speak in multiple languages will be an added advantage.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

To represent RMS in acquiring for new merchants to accept the payment services offered by RMS.

• To solicit and hunt for new merchants for payment acceptance via RMS.
• To achieve individual KPI in sales and revenue targets.
• To align with the departmental / company’s business objectives and direction.
• To act as the liaison person between key merchants and the company.
• To build and maintain good business relationship with merchants for repeat business and referrals.
• To ensure completeness and timeliness in submitting merchant applications.
• To handle and resolve basic merchant servicing issues by liaising with Tech & Ops teams

Pre-Requisites :

• At least 2 year(s) of working experience in sales or business development from a similar industry is required for this position.
• Minimum SPM - Diploma & above will be an advantage.
• Possess own transport with valid driving license and willing to travel.
• Possess an aggressive attitude in hunting for or recruiting good merchants that can help achieve sales target.
• Able to communicate professionally – ability to speak in multiple languages will be an added advantage.

Are you game?

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

Technical Support to do helpdesk task like phone,email,chat enquiry.

• Attend to customer enquiries
• Identify usability errors / bugs and guide customer to trouble shoot and problem solving.
• Application / System / Transactions maintenance and monitoring

Pre-Requisites :

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Bahasa Malaysia, Mandarin, English
• Multilingual especially with the ability to read and write in Mandarin.
• At least 1 year(s) of working experience in the related field is required for this position.
• Applicants must be willing to work in I-City.
• Preferably specializing in Technical & Helpdesk Support or equivalent.
• Full-Time position(s) available.

Are you game?

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Support Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Support Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Care Specialist to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Care Specialist, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary