Total 211 Service Operations Manager job vacancies in Johor

1. 向行銷經理/總監報告。
   規劃、發起、建立和維護良好的客戶關係
2. 良好的英語書面和口語能力，能夠及時回應客戶投訴。
3. 參加展覽和半導體貿易展覽。
4. 與技術團隊聯絡，提供回饋和意見，以支援年度品質審核流程。
5. 與財務團隊就銷售訂單處理和信用控制事宜進行聯絡。
6. 與工廠物料規劃員聯絡，了解每週出貨和交貨時間表。
7. 就產品 FAI 狀態協調工廠工程團隊和客戶。

教育程度

• 行銷/機械工程學位或文憑

技能和經驗

• 至少 3 年客戶服務環境/製造環境經驗
• 有半導體產業引線框架材料製造經驗者佳。
• 良好的工程/半導體產品知識
• 了解 ISO9001:2008 QMS、ISO14001:2004 EMS、ISO/TS16949 的基本審核要求
• 能夠獨立工作並具有優秀的溝通能力，適合多種族和多元文化的環境。
• 
  申請流程： 有興趣的申請者，請將您更新的履歷寄至HR@rokko.com.my。
  注意：只有入圍候選人才會收到通知。很抱歉造成不便。

津貼和福利

• 事假
• 個人發展機會

有興趣的候選人可以在線申請或發送電子郵件至 hr@rokko.com.my 或致電 0 12-782 2770 聯繫林女士

工作職責：

領導管理馬來西亞分公司；
建立強大的業務網絡；
識別未來新的重要業務和收入機會；
確保遵守公司標準工作程序；
實施並確保良好的內部控制措施；
採用有效的成本控制並遵守預算；
管理日常營運；
對財務、會計和人力資源職能的支持；
與我們的全球策略保持一致並協調公司的整體工作。

工作要求：

最低學位持有者；財務資格將獲得額外優勢；
至少3年海外工作經驗；
具備重型起重、重型運輸、運輸業務的知識和工作經驗將更具優勢；
以銷售為導向，以顧客為導向；
充滿活力、足智多謀、有強烈的成功決心；
良好的領導能力和溝通能力；
總部位於柔佛州西隆；
有吸引力的薪資待遇。

有興趣的申請人，請將您的詳細履歷透過電子郵件發送給我們，包括您目前和預期的薪資、離職原因以及可以開始工作的日期。

我們很遺憾，只有入圍的候選人會被通知。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 個人發展機會

工作職責：

領導管理馬來西亞分公司；
建立強大的業務網絡；
識別未來新的重要業務和收入機會；
確保遵守公司標準工作程序；
實施並確保良好的內部控制措施；
採用有效的成本控制並遵守預算；
管理日常營運；
對財務、會計和人力資源職能的支持；
與我們的全球策略保持一致並協調公司的整體工作。

工作要求：

最低學位持有者；財務資格將獲得額外優勢；
至少3年海外工作經驗；
具備重型起重、重型運輸、運輸業務的知識和工作經驗將更具優勢；
以銷售為導向，以顧客為導向；
充滿活力、足智多謀、有強烈的成功決心；
良好的領導能力和溝通能力；
總部位於柔佛州西隆；
有吸引力的薪資待遇。

有興趣的申請人，請將您的詳細履歷透過電子郵件發送給我們，包括您目前和預期的薪資、離職原因以及可以開始工作的日期。

我們很遺憾，只有入圍的候選人會被通知。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 個人發展機會

工作職責：

領導管理馬來西亞分公司；
建立強大的業務網絡；
識別未來新的重要業務和收入機會；
確保遵守公司標準工作程序；
實施並確保良好的內部控制措施；
採用有效的成本控制並遵守預算；
管理日常營運；
對財務、會計和人力資源職能的支持；
與我們的全球策略保持一致並協調公司的整體工作。

工作要求：

最低學位持有者；財務資格將獲得額外優勢；
至少3年海外工作經驗；
具備重型起重、重型運輸、運輸業務的知識和工作經驗將更具優勢；
以銷售為導向，以顧客為導向；
充滿活力、足智多謀、有強烈的成功決心；
良好的領導能力和溝通能力；
總部位於柔佛州西隆；
有吸引力的薪資待遇。

有興趣的申請人，請將您的詳細履歷透過電子郵件發送給我們，包括您目前和預期的薪資、離職原因以及可以開始工作的日期。

我們很遺憾，只有入圍的候選人會被通知。

津貼和福利

• 津貼（旅費、交通費等）
• 休閒著裝要求
• 個人發展機會

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 

Requirements:

• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Description:
-Complete comprehensive review of incoming customer onboarding documents and ensuring that the application is consistent with company’s policy and customer risk control assessment. 

-Reviewing customer KYC documents by utilizing our validation tools and reputable sources to verify the AML documentation. 

-Perform CDD/EDD on customers to ensure that the AML onboarding process follows our compliance policies and procedures. 

-Follow up pending cases according to our internal SLA. 

-Investigating or screening customers against sanctions, PEP, and adverse media. 

-Delivering high quality service to customers and internal departments ensuring all enquiries are handled in a professional manner and doing necessary escalation if needed. 

-Product or system enhancement for our CDD function and procedures. 

Job Requirements: 

-Proficient English abilities with college degree or above. 

-Be patient, detail-oriented attitude, candidates with strong communication and coordination abilities. 

-Strong team player who can get used to the fast-paced industry easily. 

-This is a 5 working day rotational shift role as we are serving Europe. 

Job Benefits: 

-Excellent growth and advancement opportunities. 

-Employee engagement, recognition, and appreciation programmes. 

-Annual Leave, Sick Leave, Hospitalization Leave, Wedding Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available. 

-Comprehensive insurance coverage 

-Festival gifts, Wedding gifts, birthday vouchers, etc. 

-Team Building 

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

Job Requirements:

• Candidate must possess  at  least  a  Diploma, Bachelor's Degree in Accounting  field
• Minimum  5-10  years  working  experience  in  Manufacturing 
  Strong learning ability, proactive work attitude and good personality
• Good communication skills, excellent analytical and problem-solving skills, strong knowledge of practices, standards, laws and regulations
• Ability to work independently, meet tight deadlines and work under pressure
• Proficient in MS Office and ERP systems
• Having background audit and tax experience, being able to speak Chinese will be an added advantage

Job  Scopes:

• Manage of overall accounting tasks including preparation of monthly management accounts and related detailed analysis listings.
• Ensure timely submission of monthly financial report to HQ by 5th of every month.
• Involve in preparing financial forecast, budget and projections to support decision-making.
• Monitoring costing function by collecting cost information, analyze and recommend cost-effective solutions.
• Prepare tax estimate (CP204 & CP204A) and review tax computations
• Establishing and enforcing proper accounting methods, policies and principles.
• Increase the functional efficiency and provide guidance and coaching to junior staff.
• Assist in ERP implementation, assist in year-end financial audit & tax submission.
• Liaise with external stakeholders including auditors, financial institutions, regulatory bodies, company secretary and others for finance related matters.
• Perform other ad hoc tasks assigned by Department Manager/Director

Working days:  Monday –  Friday   -(5 days)

Working hours : 8:00 am – 5.00pm

Other Benefit :

·         Medical Benefit

·         General  Insurance  Benefit

·         12 days Annual Leave / 14 days Public Holiday

·         Transport Allowance

·         13 Months

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Title:   HR  & ADMIN  MANAGER

 
 Location : Taman Perindustrian Gemilang, Ulu Tiram, Johor

Salary range  : RM 6,500 – RM 7,000

 
Requirements :

Diploma in any discipline / related field

At least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field. 
Minimum working experience:

At least 5 year(s) of working experience in the related field is required for this position.
Other Skill or Knowledge required:

Good knowledge of the Malaysian Labour Law and handling of the foreign workers procedures. 
Able to work independently with strong leadership quality and excellent interpersonal skills. 
Computer literate and able to handle computerized payroll system.
Convenient for flexible working hours. 
Advanced verbal and written English level is requested.
 

Responsibility :

• Support the company’s management in regards with the company’s property, public relation, legal, and welfare, secretarial or personal functions.
• Develop, implement and administer the company’s personnel policies to ensure effective recruitment, utilization, motivation and retention of employees and to ensure harmonies industrial and employee relation.
• Responsible for the proper documentation of contract.
• Maintain and review long term manpower and succession plan and recommended changes where necessary. Provide Effective recruitment services and recommend selection candidates.
• Advise top management on appropriate terms and condition of services for employees and make review where necessary.
• Conduct counseling for minor disciplinary problem.
• Update and maintain all employees’ personal files up to managerial level.
• Supervise the maintenance and general housekeeping of office areas, furniture and equipment.
• Plan and implements administration and office procedure and effectively manage the day-to-day administrative function.
• Process promotion / upgrading and transfer.
• Maintain and update all compensation and benefits programmers EPF, Socso, Income Tax.
• Administer the company’s salary administration system.
• Ensure that employee’s sick leave, annual leave and long service leave record are maintained up to date.
• Prepare statistic relating to absenteeism, turnover and recruitment cost as directed.
• May assist superior in organizing training and development programs for employees.
• Updates, tracks and maintain record on services/facilities provided by company e.g. lockers, uniforms, transport, stationery.
• Maintain the company notice board.
• Conduct exit interview for direct and indirect employees.
• Preparing of warning letter, show cause letter and follow up the daily attendance day to day.
• Prepare monthly headcount report.
• Responsible for all job advertisement (internal/external) as well as provide suggestion and recommendation on ways to promotes better advertising.
• Plan and implement performance rating system for the staffs 
• Plan and implement the company’s daily express courier consignment activities. 
• Any reasonable duties assigned from time to time by head of department

Working days:  Monday –  Friday   -(5 days)

Working hours : 8:30 am – 6.00pm

Other Benefit / Allowance :

• Monthly Transport Allowance – RM 300
• Daily Meal Allowance – RM 10
• Annual Medical Allowance – RM 150

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities

Requirements :

• Candidates must have at least a bachelor's degree or equivalent education;
• At least 6 years of experience in human resource management and administrative management in the manufacturing industry, and at least 5 years of equivalent management experience.
• Strong learning ability, proactive work attitude and good personality
• Good communication skills, excellent analytical and problem-solving skills.
• Ability to work independently, meet tight deadlines and work under pressure
• Familiar with relevant labor laws, regulations, and employment policies in Malaysia.
• Proficient in MS Office and recruitment systems
• Familiarity with foreign personnel's employment visa work and being able to speak Chinese will   be an additional advantage

Job Scopes:

• Assist the leadership and be specifically responsible for the management of human resources;
• According to the company's personnel positioning and staffing system, organize job analysis work from time to time, continuously revise and improve job descriptions and responsibilities;
• Responsible for employee recruitment management, meeting the employment needs of various departments and periods;
• Responsible for the company's education and training work, developing annual/monthly training plans based on the training needs of each department, and supervising their implementation; And specifically responsible for the training of frontline production employees, including planning, organizing and implementing, supervising and inspecting;
• Responsible for promoting corporate culture, employee relations, employee performance, employee attendance, salary accounting, and other management work;
• Responsible for the design and compilation, operation and maintenance, inspection and review, continuous improvement or improvement of the workflow in each link of the department;
• Complete other tasks assigned by superiors on time.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Work Location: Johor Bahru

Industry: Oil and Gas

Job Responsibilities:

1. Build, manage and strengthen relationships between JPDC headquarters, State Government, and stakeholders (i.e., government agencies, local authorities, and investors).
2. Facilitate networking, partnerships and or collaborations between stakeholders.
3. Identify, develop, coordinate, and implement necessary actions required for problem solving.
4. Identify best practices, common standard and successful strategies and develop them into action plans.
5. Good liaison with authority bodies and keep abreast with the latest guidelines.
6. In-charge for PIPC Business Forum Secretariat
7. Responsible to establish and maintain relationship with relevant government agencies to gain cooperation and support as well as facilitate information and intelligence gathering.
8. To closely collaborate with investors and facilitate their investment progress.
9. To assist investors’ licensing/ permits application/ approvals processes.
10. To perform problem solving to issues arising from investment processes and investors’ reported issues
11. To ensure information and queries from investors and stakeholders been updated in BS database.
12. To ensure structure of response and documentation received for all queries received from investors and stakeholders.  

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10 Fixed allowance (Car allowance RM1500; Travelling allowance RM500; EPF 16%)

Work location: Johor Bahru

Industry: Oil & Gas

Job Responsibilities:

1. Responsible to monitor and supervise the Business Intelligence division on task and KPI’s deliverables.
2. Identify the industries nature, opportunities, and latest requirements as basis of information that relates to PIPC.
3. Perform analysis and feasibility study on the identified industries, opportunities and latest requirements and prepare recommendations to Head of Investor Management on the next steps and wat forward.
4. The analysis and feasibility study performed shall not be limited to oils and gas downstream only however it has to minimally covered deep analysis on economic climate, investment appetite, business environment and trade policy of targeted companies/ countries for strategy development and planning purposes in achieving IM’s KPI and JPDC objectives.
5. Responsibility to well verse and keep updated in government policies that relate to PIPC nature.
6. The analysis and feasibility study performed also shall include comprehensive perspective from various angle i.e., local, and global economy, global market, etc.
7. The analysis shall be able to provide in-depth, commercial insight relating to the oil and gas industry with an emphasis on analytical interpretation and align with PIPC plan. It also must contribute towards the development of appropriate strategic plans for sector/ subsector to facilitate expansion of industries or investment interests in PIPC.
8. Responsible to provide planning and strategy, maintain and update Investor Management (IM) Intelligence Database.
9. To perform other relevant market study, background check, research, and maintenance of IM Intelligence Database in a timely manner.
10. Oversee department’s databases and to prepare reporting or paperwork that required by Head of Investor Management Department.
11. Responsible for the preparation of all department reporting paperwork for the EXCO and BOD.
12. Prepare workplan for the business analysis approach and strategy based on the agreed recommendation or as and when required by the top management of JPDC.
13. Take lead on special project planning and monitoring that include the strategy of the execution, conduct periodic review, perform work coordination functional perspectives within and outside project teams and documentation management.
14. Establish and maintain high performing team and serve as project advocate within organization.

Benefits & Allowance

1. Insurance for staff & dependent
2. Dental & optical RM1,000/yearly reimbustment
3. Parking
4. Phone bill RM200/monthly (reimbustment)
5. Broadband RM100/monthly (reimbustment)
6. Phone device RM1500 every 2yrs (reimbustment)
7. Mileage claim
8. Subsistence- meal allowance (travel)
9. Winter clothing RM2500 every 3yrs
10. Fixed allowance (Car allowance RM1500; Travelling allowance RM500 ; EPF 16%)
 

Job Requirements:

• Have a college degree or above, proficient in computer operations;
• Have more than 3 years of relevant work experience in large and medium-sized production-oriented enterprises, including more than 2 years of managerial experience in the same position;
• Understand enterprise administrative affairs management and management systems such as ISO9001, IATF16949;
• Have strong organizational skills, good communication skills, and be proactive;
• Have a driving  license, and proficiency in Mandarin would be an additional advantage.
   

Job  Scopes:

• Be fully responsible for the daily administrative management of canteens, transports, dormitories, office buildings, vehicles, etc., and report to the Director of Human Resources and Administration
• Responsible for the management of the canteen
• Responsible for the management of employee dormitories
• Responsible for the management of the company's network, broadband, mobile phones, television, etc.
• Responsible for the purchase, distribution and daily management of administrative supplies, spare medicines, etc
• Responsible for the supervision and management of administrative maintenance work
• Responsible for the management of public facilities and equipment and 5S in the jurisdiction area
• Responsible for employees' cultural, sports and entertainment activities
• Other tasks assigned by the superior leaders of the company

Benefit:

• 5 working days per week
• Medical Benefit
• General Insurance Benefit
• 12 days Annual Leave, 14 days Public Holiday
• 13 Months
• Transport Allowance
• Working Meal Allowance

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Job Requirements:

• Professional: Management, Human Resources, Secretarial: 
• 6 years or more of working experience in manufacturing enterprises, with experience in similar positions preferred: 
• Understanding of Malaysian policies and regulations, familiarity with labor laws and regulations: 
• Proficiency in Chinese will be an additional advantage.

Job  Scopes:

• Plan the General Managers schedule or itinerary to ensure smooth management of daily affairs and the most efficient use of time;
• Handle issues assigned by the General Manager in a professional and objective manner;
• Convey the opinions, notices, decisions, information, etc., of the General Manager;
• Follow up on the progress of work by relevant personnel in various departments to ensure effective resolution of issues;
• Assist in the reception work for guests of the General Manager;
• Complete other tasks assigned by the General Manager on time

Benefit:

• 5 Working days per week
• Medical Benefit
• General Insurance Benefit
• 12 Days Annual Leave , 14 days Public Holiday
• 13 Months 
• Transport Allowance
• Working Meal Allowance

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities