Total 135 Service Centre Manager job vacancies in Petaling Jaya

• 職位名稱：財務助理經理。
• 薪資：RM 6000-8000。
• 工作地點：雪蘭莪州八打靈再也（每週工作5天）。

關於招募公司
這是一家歷史悠久、受人尊敬的知名房地產開發公司，在全國各地擁有大量開發案。助理經理職位出現永久性空缺，以加入其財務團隊，負責集團房地產開發部門的會計職能、審計和稅務事宜。
工作角色
直接向集團高級客戶經理匯報，您將負責管理和監督財務和會計職能。
主要職責包括為房地產投資組合的房地產開發管理團隊提供財務支持，以確保及時準確的報告、預測和分析，這將有助於商業決策。
您將需要與其他子公司和控股公司的銷售和行銷、合約、開發和財務部門密切合作，以理順內部流程。
主要職責：
*負責會計職能並維護全套帳目。
*向總部準備月度、季度和年度合併財務和管理報告。
*協調年度內部和外部審計以及財務報表和用於審計目的的所有其他補充時間表的準備。
*審查稅務計算、提交報稅表，並就集團和子公司的稅務事宜與稅務代理人和稅務機關聯絡。
*管理財務團隊並監督下屬履行房地產開發部門內各實體的日常會計和財務職責。
此人
要成功擔任此職位，候選人必須擁有會計學士學位或 ACCA/CIMA 畢業生，並具有房地產開發背景行業的經驗。如果您是MIA的會員，我們將給予您高度的尊重。
具有 5-8 年類似會計職位的豐富經驗將受到非常有利的考慮。
良好的英語口語和書面溝通能力，並精通國語和中文/普通話
精通財產會計軟體系統（IFCA）將是理想的。

如果您符合會計師職位的上述要求，請立即轉發您的履歷進行申請。

如何申請
特此邀請有興趣的候選人透過轉發您的Word格式履歷來進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假
• 開放文化

• Position Title: Assistant Manager,Accounts.
• Salary: RM 6000-8000.
• Job location: Petaling Jaya(5-day week), Selangor.

About the hiring company
This is a well established,respected and renowned property development company with substantial development projects across the country. A vacancy on permanent basis for the position of Assistant Manager has arisen to join their finance team and be responsible for the Accounting functions, auditing and tax matters of the property development division of the group.
The job role
Report directly to the senior Accounts Manager of the Group, you will be responsible to manage and oversee the finance and accounting functions.
Key responsibilities include providing financial support to the property development management team across a portfolio of properties to ensure timely accurate reporting, forecasting and analysis which will contribute to commercial decisions.
You will be required to work closely with Sales & Marketing ,Contracts,Development and Finance department of other subsidiaries and holding company to smoothen internal process. 
Key duties:
*Responsible for the accounting functions and maintain full set of accounts.
*Preparation of monthly,quarterly and yearly consolidation financial and management reports to HQ.
*Coordinate the annual internal and external audit and preparation of financial statement and all other supplementary schedules for the audit purpose.
*Review of tax computations,submission of tax returns and liaise with tax agents and tax authorities on tax matters concerning the group and subsidiary companies.
*Manage the finance team and supervise subordinates on the day to day accounting and finance duties for the entities within the property development division.
The person
To be successful in this role, candidate must possess a Bachelor degree in Accounting or ACCA/CIMA graduate with experience in the property development background industry. We will accord a high regard if you are a member of MIA.
A significant experience of 5-8 years in a similar accounting role will be looked upon very favourably.
Strong communication skills in English, both oral and written plus conversant in BM and Chinese/Mandarin)
Proficient in property accounting software system (IFCA) will be ideal.

If you have the above specified requirements for the Accountant position, then please apply now by forwarding your resume.
   
HOW TO APPLY
Interested candidates are hereby invited to apply by forwarding a copy of your resume in Word format for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave

• 職位名稱：財務助理經理。
• 薪資：RM 6000-8000。
• 工作地點：雪蘭莪州八打靈再也（每週工作5天）。

關於招募公司
這是一家歷史悠久、受人尊敬的知名房地產開發公司，在全國各地擁有大量開發案。助理經理職位出現永久性空缺，以加入其財務團隊，負責集團房地產開發部門的會計職能、審計和稅務事宜。
工作角色
直接向集團高級客戶經理匯報，您將負責管理和監督財務和會計職能。
主要職責包括為房地產投資組合的房地產開發管理團隊提供財務支持，以確保及時準確的報告、預測和分析，這將有助於商業決策。
您將需要與其他子公司和控股公司的銷售和行銷、合約、開發和財務部門密切合作，以理順內部流程。
主要職責：
*負責會計職能並維護全套帳目。
*向總部準備月度、季度和年度合併財務和管理報告。
*協調年度內部和外部審計以及財務報表和用於審計目的的所有其他補充時間表的準備。
*審查稅務計算、提交報稅表，並就集團和子公司的稅務事宜與稅務代理人和稅務機關聯絡。
*管理財務團隊並監督下屬履行房地產開發部門內各實體的日常會計和財務職責。
此人
要成功擔任此職位，候選人必須擁有會計學士學位或 ACCA/CIMA 畢業生，並具有房地產開發背景行業的經驗。如果您是MIA的會員，我們將給予您高度的尊重。
具有 5-8 年類似會計職位的豐富經驗將受到非常有利的考慮。
良好的英語口語和書面溝通能力，並精通國語和中文/普通話
精通財產會計軟體系統（IFCA）將是理想的。

如果您符合會計師職位的上述要求，請立即轉發您的履歷進行申請。

如何申請
特此邀請有興趣的候選人透過轉發您的Word格式履歷來進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 事假

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

1. Managing and monitoring advisor and team performance to deliver KPIs, targets, quality standards and outcomes.

• Ensure the team achieves all set SLA’s, delivers a minimum 85% Quality Assurance score and that monthly 1-2-1s are had with each advisor.
• Deliver updates, participate and regularly host in our CS Operational Huddles to identify challenges and successes across the operation.
• Ensure that advisor records are kept up to date within the CS Management Hub and HR Personnel File.

2. Managing and monitoring the daily workload plan adherence to deliver optimal performance and KPI achievement

• Work closely with both your Team Manager and WFM Team, ensuring that your team are achieving business KPIs; also ensuring that individual performance targets are being met, including an adherence target of 95%.
• Support the team with handling escalated queries across all channels, ensuring that the highest standard of Customer Service is being provided.
• Promote our Goodwill Gesture structure across the operation, ensuring that the team are providing an exemplary level of Customer Service

3. Managing and developing the performance and potential of the team

• Work closely with your direct reports to promote best practice, conducting 2 quality checks per month and delivering valuable coaching and feedback for each quality check.
• Conduct a quarterly skills matrix in line with Talent Density, with the purpose of creating a PDP for each advisor to be reviewed within each 1-2-1.
• Adhere to HR and People policies, procedures and standards and be responsible for managing your team’s adherence to these policies.

4. Providing continuous improvement support to ensure that projects and continuous improvement activities land successfully in the team

• Act as a subject matter expert in your area, identifying and recommending areas in which processes can be improved and feeding this back to your Team Manager.
• Ensure that any changes are communicated and implemented in a timely manner.
• Communicate effectively within your team, promoting engagement and escalating relevant queries with the relevant stakeholders whilst ensuring your Team Manager is always informed prior to implementation of any change within the team.

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

Job Responsibilities:

• To provide Level 1.5 technical and process assistance to end-users via remote channels (eg: phone, email, live chat, web form). Have experience in using IT Services tools for user support and troubleshooting.
• To perform an initial assessment, attempts to resolve or escalate the problem, based on the agreed service level.
• To escalate to 2nd level support group when required with a detailed description of the problem for further troubleshooting and resolution.
• Provide support and resolve problems to the end user’s satisfaction.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out basis on priority.
• Document internal procedures.
• To perform work in compliance with specified KPI/service level requirements.

Job Requirement:

• Candidate should possess a Professional Certificates, Diploma / Advanced Diploma, Bachelor's Degree or equivalent in Engineering (Computer / Telecommunication), Computer Science / Information Technology
• Preferably at least 3 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English, and Malay language for both spoken and written.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss it further!

[NOTE] We regret to inform you that only shortlisted candidates will be reached out. If you were not shortlisted, we encourage you to have a look at other vacancies in Konica Minolta!

Responsibilities

• Oversee the Customer Relations Centre for few developments
• Planning and organizing tasks prior to vacant possession
• Prepare necessary drawings and plans to be included in vacant possession pack
• Liaise with HQ & Vendor in setting up defect management system
• Liaise with state and local regulatory agencies when required
• Provide guidance to the team on handling customers
• Ensure high level of engagement with the customers by seeking solutions
• To attend and monitor all enquiries and complaints via phone calls, email, walk in and accordingly and solved within stipulated time.
• To resolve product or service problem by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
• To prepare, compile and provide update report
• To keep records of customer interaction, recording details of inquiries, complaints & comments as well as actions taken.
• To contact customers via email or phone calls in order to respond to complaints or to notify them of investigation results.
• Liaise with project team and contractors on rectification works
• Attend meetings pertaining to issues on defects
• Prepare reply letter to relevant parties when needed
• Maintain good relationship between sales person, customers and internal support team.
• Filing and keep track of documents.
• Ad-Hoc task assigned by superior.

Requirements

• At least 5 year(s) of working experience in customer service/property related industry
• Independent, pro-active, result-driven, customer oriented with good communication skills.
• Knowledge of Housing Development Act (HDA), Strata Title Act and Building & Common Property Act will be an added advantage.
• Strong communication skills in English and Bahasa Malaysia
• Possess leadership qualities and able to work as a team
• Possess a positive attitude, ability to organize, plan, meet deadlines and work well under pressure
• Extensive experience in managing strata landed, strata high-rise, mixed development, and non-strata development.
• Familiar with work scheduling / planning and good in report and letter writing

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.  

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.   

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.   

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research. 
• Entrusted to deliver flawless research and analytics to our clients.  
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue  
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals 
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.   

NIQ Retailer Vertical (RV) simplify and streamline collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. Now, you can access diverse data sources, visualizations and analytical tools that help you differentiate your brand while keeping your retailer’s perspective top of mind. With you and your retailers using the same tools, you’ll be able to deliver mutual growth with speed, accuracy and consistency.

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management
• Drive client satisfaction by providing insights and actionable recommendations during presentations or business reviews and also by providing value-added analyses and response to special requests.
• Undertake sales activities independently or in conjunction with senior staff in terms of preparation and delivery of proposal and credentials
• Ensure the generation of required revenue from the assigned client portfolio and proper contract costing in order to meet the agreed budget targets
• Identify and recommend enhanced and new services that answer clients' business needs
• Build and maintain ongoing relationships with the identified key persons within client organization.

A Little About You

With your analytical thinking, you will be able to see beyond the numbers and create a seamless analysis to help your client’s business to grow. Being an open mind will help you in learning and understanding the world of FMCG, in which your clients play. The ability to manage time and set up priorities will define your account management style.

About the job

You will be a strong contributor to the Rewards function by being a subject matter expert and oversees the areas of compensation, benefits, mobility, and recognition across Ikano Retail. This role will be reporting to the Head of Reward, Ikano Retail.

Your assignment

• Contribute to the development of overall rewards strategies.
• Develop, review, socialise and implement all rewards related policies, guidelines, and programmes.
• Ensure all reward related practices balance affordability and competitiveness, are aligned with business objectives and rewards philosophies, internally equitable, and in compliance with local legislations and regulations.
• Understand current and emerging market trends, identify potential opportunities / gaps, and leverage external best practices, yet provide flexibility and local customization to account for cultural and market differences.
• Monitor and evaluate the effectiveness of the reward initiatives and its related communications efforts by analysing data and feedback and develop continuous improvement actions.
• Develop communication materials on new / improved initiatives, with the support from Corporate Communications.
• Manage the regular reward management activities and processes.
• Support in the preparation of reporting materials to the People and Remuneration Committee.
• Participates in vendor selection and management ensuring compliance with service level agreements and efficient administration and delivery of reward programs.
• Partner with HR business partners / HR Managers and different stakeholders to address any reward related matters.

The IKEA Food Halal Compliance Manager is responsible for overseeing all aspects of IKEA Food's Halal operations, ensuring compliance with Halal standards and regulations. This role involves a combination of strategic planning, operational execution, and regulatory compliance.

• You will develop and implement halal compliance policies and procedures for all food service outlets in the IKEA stores.
• You will establish HALAL SOP and HALAL ASSURANCE SYSTEM manuals and guidelines.
• You will coordinate with JAKIM, MOH, and other relevant government agencies regarding halal-related matters to meet food safety requirements.
• You will conduct training sessions to ensure food safety, quality, and regulatory compliance.
• You will manage customer complaints and conduct QA investigations.
• You will address Non-conformance (Corrective Action) related to Halal matters promptly and provide timely justifications.
• You will keep store and country management informed about any changes regarding Halal certification.
• You will review the Halal Assurance System to ensure information is up to date.
• You will ensure all food and beverage supplies are halal and registered with MYeHALAL.
• You will prepare documents and reports for HALAL committee meetings.
• You will maintain the HALAL files and documents, ensuring they are well-organized and up to date.
• You will conduct external and internal halal audits to monitor halal quality and oversee internal halal training to promote knowledge and awareness of halal practices in the food and beverage industry.

Get to know our team:

• We are a forward-looking team that is actively shaping the future of technology and society in Southeast Asia.
• Grab’s Public Affairs team builds partnerships with the public sector in support of national policy agendas, engage constructively with government and other stakeholders on public policy discussions, and drive initiatives to harness the positive potential of technology to drive impact at scale across Southeast Asia.

The day-to-day activities:

• Support strategy development and implementation for Grab’s Public Affairs country teams:
  • Work with Grab’s country public affairs teams to analyse and provide insights on public policy issues, develop positions and advocacy recommendations to advance Grab’s agenda
  • Develop and execute strategic action plans and initiatives related to Grab’s public affairs objectives
  • Orchestrate efforts across different Grab teams to develop and implement a coordinated and robust approach in business operations, to address public policy topics
• Support Grab’s thought leadership efforts on public affairs:
  • Support research on public policy issues that are at the intersection of technology and society
  • Work with other teams at Grab to execute campaigns that drive thought leadership and dialogues on key topics, e.g. through planning of dialogues, forums, roundtable discussions, policy programmes etc.
  • Develop effective thought-leadership platforms, and maintain a pipeline of digital content (e.g. policy position papers, publications, blog posts, podcasts, op-eds etc.) to catalyse conversations and foster meaningful engagements
• Advance strategic engagements and institutional relations for Grab:
  • Establish key partnerships with appropriate external stakeholders across government, international organisations, academia, non-profit and private sectors
  • Coordinate between external partners and internal teams to execute on partnership initiatives

Get to know the Role:

• Identify customer needs and key drivers to reach customer satisfaction goals with financial benefit.
• Perform business process mapping & analysis
• Serve as a the principal adviser for Grab for all departments within this growing organization.
• Partner with the leadership team to select improvement areas and build a robust improvement strategy, integrate recommendations with other programs and initiatives.

The Day-to-Day Activities:

• Conducting lean action workout sessions with process stakeholders, facilitate brainstorming sessions to identify gaps and chart out improvement action plan.
• Conduct process bench-marking exercise
• Collect data on various metrics to create performance baselines and implement it across organization, monitor the usage of performance baselines and identify action plans to improve baselines.
• Mapping functional solution to technical solution
• Create to-be process maps and functional design.
• Identify the best process to be mapped with the system to improve productivity of the team.
• Process data analysis using six sigma methodologies
• Execute large scale projects to improve project delivery throughput by improving process capability and reducing cycle time.
• Work directly with internal process owners and Team Leads and project teams to drive process improvement projects within their areas of responsibilities.
• Develop guidelines for process improvement initiatives
• Identify the parameters to track process improvements and create monitoring criteria. The parameters can include input and output criteria, training, testing, methodologies, reviews, etc.

Digital Marketing:
 

• Work closely with the marketing team and be responsible for digital marketing campaigns.
• Implement digital strategies and optimize digital campaigns across all digital platforms and social media channels to improve brand positioning.
• To create and develop content / copywriting to attract and engage internal and external stakeholders.
• Conceptualization and creation of visual graphics and videos intended for publication on social media and offline while adhering to brands’ branding guidelines.
• Responsible in handling digital and online communications, execute online and social media campaigns as well as the production of EDM from conception, collation, content writing to result efficiency.
• Responsible in monitoring media coverage, competitors and industry issues.
• Continuously creating digital media content to improve brand positioning.
• Establish a good relationship with tenants and initiate tactical projects to enhance product awareness and the presence of tenants in the Shopping Centre.
• Collaborate with agency partners in media strategy and performance optimization, content planning and loyalty engagement leveraging Owned channels, Performance Digital, Social Media, CRM and Digital Content Marketing.

CRM and Loyalty Management:

• Manage all documentation and operations of the loyalty programmes.
• Assist on marketing collaterals which are related to the loyalty program.
• Liaise and coordinate with all participants and the service provider for the implementation of the CRM system.
• To recruit merchants and members to participate in the loyalty programme.
• Manage the life cycle trigger email and mobile push notification program.
• Maintain and monitor loyalty members’ data to ensure data quality and accuracy.
• Manage loyalty acquisition and maximize the usage of members’ information (demographic, psychographic and purchase history) to develop relevant activation activity / campaign.
• Determine the best offers and incentives for loyalty programmes and marketing campaigns by working with the marketing team for approval.
• Advice on the feedback received from time to time to improve the programme and system.