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Queen Square Medical Practice - Job Description POST TITLE: Health Care Assistant Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population Responsible to: Senior Practice Nurse (Clinically), Practice Manager and Director (Administratively) Grade: See Contract Hours: as per contract Job summary The post holder works under indirect supervision of the senior practice nurse and undertakes task and duties delegated by the senior practice nurse or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures while providing supervision to more junior staff. Key responsibilities Communication Communicate effectively with other team members Communicate effectively with patients and carers, recognising their needs for alternative methods of communication Personal and people development Take responsibility for own developmental learning and performance, including participating in supervision Take responsibility for maintaining a record of own personal development Work with management on any new training requirements To recognise and understand the roles and responsibilities of individuals working in the primary health care team Be aware of the legal issues pertinent to the role of an HCA Health, safety and security Use the personal security systems within the workplace according to practice guidelines Identify the risks involved in work activities and undertake them in a way that manages the risks Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including: hand washing universal hygiene procedures collection and handling of laboratory specimens segregation and disposal of waste materials decontamination of instruments and clinical equipment reporting and treatment of sharps injuries dealing with blood and body fluid spillages Assist patients and colleagues in adopting sound infection control measures Understand and apply the principles of the cold chain Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate Be aware of statutory child health procedures and statutory local guidance and referral criteria Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility Use the computer monitor safely Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health Act as a Chaperone for doctors/nurses colleagues as required Service improvement Be aware of and, if appropriate, assist in current clinical audit Work with colleagues in the team on the development of current and new services and other initiatives Maintain the notice board in the waiting room and promote good health with educational material Deal with requests from patients and clinical staff for health information leaflets Quality Alert other team members to issues of quality and risk in the care of patients Ensure own actions are consistent with clinical governance systems Practice in accordance with agreed standards of care Enable patients to access appropriate professionals in the team Ensure stock items under your control are ordered and available in the treatment and consulting rooms Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook Be able to manage your own time effectively Equality and diversity Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures Respect the privacy, dignity, needs and beliefs of patients and carers Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour Act as a chaperone Clinical skills health and well-being Undertake, record and follow guidelines for the tasks for which you have received appropriate training: Urinalysis and preparation of specimens for investigation by the pathology laboratory Measuring and recording following physiological measurements in routine presentations: blood pressure pulse rate and rhythm temperature height and weight - body mass index visual acuity venepuncture ECG glucose tolerance tests peak flow readings Prepare and maintain environments and equipment before, during and after patient care interventions Assist regulated professional while patients undergoing minor surgery or IUD/IUCD procedures Assist in raising awareness of health and well-being, and how it can be promoted Give accurate and appropriate information to patients and groups within own competence Undertake simple dressing procedures following local recommendations and using aseptic techniques Where appropriate, provide support and encouragement to self manage their conditions Have a basic understanding of long term conditions including diagnostic interventions, treatments, and the principles of care and self management Plan, develop and implement health promotion activities as appropriate e.g. smoking, exercise and diet Assess patients readiness to change and provide motivational support as appropriate in cases of smoking, obesity and healthy living for older people To administer the influenza and pneumococcal vaccine under indirect supervision of a regulated professional To gain the underpinning knowledge and practical skills to administer basic life support if necessary Information processes Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate Maintain confidentiality or information relating to patients, relatives, staff and the practice Take the necessary precautions when transmitting information The above list is not exhaustive and you may be asked to undertake any other duties as may be reasonably requested for the smooth running of the Practice

Role Purpose: To support the practice in delivering excellent patient care by effectively co-ordinating different elements of care from multi-disciplinary teams within and outside the practice focussed on mental health Service Co-ordination Provide coordination and navigation for patients and their carers across mental health and care services, working closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, and other primary care professionals Co-ordinate the work of healthcare professionals and non-clinical staff involved in the care of patients registered at the practice Co-ordinate MDT meetings, collating information on patients requiring review and providing secretarial and administrative support, and ensuring the completion of resulting actions Act on communications from hospitals, community services, mental health services and other providers Facilitate inter-agency communication to support the discharge and handover of patients between different mental health and care settings Support Lead GPs with the administrative aspects of QOF (Quality Outcomes Framework) Act as a named, single point of contact for health professionals and patients within your remit (mental health focus) Point of contact for patient mental health queries and triage/sign posting into appropriate mental health services Assist with the marketing of the Proactive Care Team through event planning and attendance, newsletters and social media. Maintenance of the practice Health Corners to ensure up to date and relevant information exists. Assisting the Social Prescribing Teams with referrals Patient Support & Care Planning Contact patients with mental health concerns and queries to assess, triage and signpost into appropriate mental health services, seeking clinical guidance where required Make every contact count - help people to manage their health needs through answering queries, making appointments, booking tests and arranging other reviews including long-term condition reviews, screening and vaccinations. Ensuring that actions from review meetings are progressed on behalf of patients Provide patients with good quality written or verbal information to support them in making choices about their care Proactively support patients to participate in local and national screening programmes Support patients in readiness for shared decision-making conversations Support people to understand their level of knowledge, skills and confidence engaging with their health and wellbeing Identify and address safeguarding concerns Identify and support carers of patients to ensure that they also look after their own wellbeing Work with GPs and other primary care professionals to identify and manage a caseload of patients Supporting patients through the varying stages of mental health such as: - Prevention and staying well Provide single point of contact to be able to assess and respond to changing needs Provide education around self-care, self-management and health literacy Support people to get the most out of consultations, reducing the need for follow ups Facilitating joint working and information flow across mental health teams and health care systems. Reducing the risk of deterioration through personalised care and regular contact. Deterioration/acute episodes Facilitating joint working and information flow across mental health teams and health care systems. Facilitate referrals and ensure timely access to right professionals and teams Support with coordination of treatment escalation plans Help identify where peoples needs are increasing, and they are at risk of an acute episode Discharge and recovery Provide support to people who have been discharged to ensure all necessary arrangements in place Support people to access the right service and resources for them Empower and enable people to self-manage Facilitate joint working and information flow across teams and healthcare systems. Patient experience sampling Development Activity Actively promote your role within the practice and PCN Raise awareness of Proactive Care Team in the community by attending events and community groups Contribute to tackling inequalities in health and social care particularly regarding individuals with long-term conditions and complex care needs Support the development and implementation of projects, campaigns, education and initiatives aimed at improving mental health and care of patients Ensure personal skills are kept up to date by complete mandatory training and additional training Reporting Maintain effective records of activity and produce reports as required Ensure personal workplan is up to date Provide any agreed performance/activity data Assisting to document and evidence outcomes This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to consider development within the Practice. All members of staff should be prepared to take on additional duties or relinquish existing duties to maintain the efficient running of the Practice. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.

We respect the value of difference. So, our aim is to employ people representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome. We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team. We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore piloting sending interview questions, to candidates, in advance. This vacancy is within one of our pilot areas therefore if you are invited for interview you will receive your interview questions in advance of your interview date. Feedback on this process will also be requested to help our teams understand and evaluate your recruitment experience.

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Please see attached the job description and person specification for the main responsibilities associated to the role.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Kindly refer to the job description and person specification that is attached to the vacancy profile.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Please check the Job Description and Person Specification for more details about this role. If you feel you have what it takes to make a difference in your local area click APPLY!

Main duties of the role To provide first visit assessments of patients in their own home, and ongoing care and support to the individual. Assist patients to meet their basic needs, including prompting and administering medication as required, supporting with dietary needs, maintaining personal hygiene, and using toilet facilities as appropriate. Perform physical observations on patients using the necessary equipment (blood pressure monitors, blood sugar, and pulse oximeters) when appropriate or when advised to by a manager or member of the nursing team. Ensure patients comfort, safety, and dignity at all times, respecting privacy and ensuring confidentiality at all times. Assist and support patients and carers as appropriate. Ensure referrals to other agencies are made and effectively and efficiently signpost patients to relevant agencies when appropriate. Ensure relevant information, including all changes in a patient's condition, is passed to the registered nurse on duty. Ensure efficient hand over of visit allocations with Healthcare Support colleagues. Ensure accurate records are maintained in a timely manner including discharging and archiving patient paperwork, completing Healthcare Support visit data and CQC documentation. About you With excellent communication skills you will have the ability to build a professional rapport with patients', being able to calmly and professional identify and deliver patient needs. A team player, you will work effectively and professional within the wider YICT team and also have the ability to work independently, You will have a can-do attitude and be able to react to challenges or setbacks in a positive manner. You will be able to work efficiently. You will hold a full UK driving licence and have access to a vehicle. Full training will be given, we invite applicants with no experience in healthcare. Dates to bear in mind. The closing date for applications is 26th March at 23:59 Interviews will take place in York. Please note Nimbuscare does not hold a license to sponsor any visa applications and we are unable to provide any advice about visas.

Please see the attached Job Description (under Supporting Documents) for more information regarding the role and to access the full person specification.