About SercoAt Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
ApplyPlease click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Working Hours: 37.5 hours per week, Monday to Friday
Salary: Between £45,000
- £50,000 per annum, dependant on experienceLocation: Lambeth
Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community in Lambeth. With a professional, dedicated, and friendly team of Refuse, Recycling and Street Cleansing staff, we ensure that streets, homes and businesses are kept clean, safe and tidy, whilst providing the very best levels of customer service to all members of the community that we serve.
We are currently looking for an Education, Communication & Outreach Manager to join our team at Lambeth. You will manage a team of three Education, Communication and Outreach Officers while also serving as a senior figure on the Contract Team.
Your main responsibilities
- Bringing the Annual Communications Plan to life, managing the timely delivery of communications and behaviour change campaigns across multiple channels on behalf of the local Authority partner.
- Developing and maintaining a network of relationships with a range of stakeholders that enable the successful creation and delivery of bespoke communication strategies for both external and internal use.
- Leading client meetings on Strategic Activities and guarantying quality of reports and presentations submitted to the client.
- Driving the successful delivery of the many Social Value initiatives we’ve launched in Lambeth. Working in collaboration with our Volunteer & Community Sector partners to strengthen local circular economies and support the most vulnerable residents in the borough.
- Developing relationships with new third sector originations and businesses to provide innovative environmentally focused community engagement initiatives.
- Act as a main point of for senior members of the client team – regularly delivering thorough presentations on monthly and annual contract performance.
- Supporting the Senior Contract Manager in planning and executing strategies/activities needed to hit contractual targets.
- Organise outreach events, delivering presentations to community groups and designing educational materials for schools.
What you will need to do the role
- Ideally you will be working as an Education, Communication & Outreach Communications Manager or Marketing Manager similar with a strong background in Communications or Marketing and you will have an understanding of environmental issues either through academic studies or work experience.
- Pairing your excellent writing and speaking skills with your passion for environmental sustainability you will be able to compose contract reports, own projects, and present the team’s work to the client in a compelling fashion.
- An understanding and demonstrable experience designing and executing behaviour change strategies within a large organisation, and be familiar with corporate governance and processes.
- Proven experience of implementing communications/marketing frameworks
- Highly proficient in the use of the Microsoft suite of apps (i.e., Word, PowerPoint, Excel)
Desirable
- Project management experience
- Work experience in a Local Authority
- A good understanding of the waste industry
- Interest/familiarity with graphic design
Why Serco
Meaningful and vital work: The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity: Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people: We are a motivated team who will encourage you and help you to succeed. You’ll have the resources you need to do your job in a diverse and supportive environment.
What We Offer
- Up to 6% contributory pension scheme
- 25 days annual leave
- Training and apprenticeship opportunities to support personal development
- Serco discounts which include cinema, merlin entertainment online shopping, mobile phone plans and leisure centre memberships.
- Interesting, varied, and enjoyable work
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
