Total 16,564 Customer Service.html job vacancies in Malaysia

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

HIRING CUSTOMER SERVICE!!

MONDAY-FRIDAY 9AM-6PM
SATURDAY 9AM-1PM
SALARY RM2000-RM2500

• Allowance+EPF+SOCSO
• Annual Increment
• Annual Performance Bonus
• AGE 18-30
• TRANSPORT NEEDED
• NO working experience require , able to speak & write basic  Mandarin ,Bahasa Malaya, English.

Send your resume to cindy1925@live.cn or Whatsapps to 0123068653(Cindy）
Location: Jade hill, Kajang

Logistics & courier Express Company

Perks & Benefits

• Personal leave
• Personal development opportunities
• EPF+SOCSO

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

!!!WE WANT YOU!!!

Homestay Customer Service

Working hours: Full time 6 days a week

Chill and fun environment

Job Descriptions:

• Handle all the booking and inquiry from non booking and in house guest
• Assist guests with check-in and check-out and aspects of guest services.
• Respond to in-house guests enquiries during their stay.
• Understand basic household maintenance knowledge, such as changing light bulb.
• Handle and resolve guest requests/issues (within reasonable limits) by ensuring prompt action at all times.
• Strive to serve guests with professionalism and absolute courtesy at all times
• Coordinating office activities and operations to secure efficiency and compliance to company policies
• Keep stock of office supplies and place orders when necessary
• Coordinate office activities and operations to secure efficiency and compliance to company policies
• Manage phone calls and correspondence (e-mail, letters, packages etc.)
• Support budgeting and bookkeeping procedures
• Create and update records and databases with personnel, financial and other data

Job Requirements:

• Fresh graduate are welcomed, no experience needed as training will be provided
• Both gender are welcomed to apply
• Fluent in Main language
• Require basic of Microsoft Excel and others
• Able to complete task independently
• Willing to learn and have patient towards work
• Provide with commission and incentive
• Must have own transportation
• Prioritization and time management skills
• Good interpersonal skills and self-discipline
• Customer-orientated, proactive
• Able to work with little supervision and maintain a high level of performance
• Able to work on shift, weekend and public holiday.
• Handle simple accounting jobs

！！！我们需要你！！！

工作时间：一个星期六天制

轻松的工作环境，年轻的氛围

有上进心，刻苦耐劳

工作范围：

• 处理客人在网上的booking 和 inquiry
• 协助客人办理入住和退房
• 及时解决客人入住期间的要求、问题
• 懂得基本家居维修知识，例如：换灯泡。
• 以专业和礼貌对待每一个顾客
• 协调办公室活动和运营，确保效率和符合公司政策
• 管理电话和通信（电子邮件、信件、包裹等）
• 支持预算编制和簿记程序
• 更新包含人员、财务和其他数据的记录和数据库

工作要求：

• 有无经验皆可，有工作经验优先，也将提供训练
• 精通 中，英 语沟通及书写能力
• 精通基本的Microsoft Excel 及电脑操作
• 具备独自完成工作能力
• 具备细心，耐心 与 肯学的心
• 另外提供佣金，津贴 & 股份奖励
• 需拥有自己的交通工具
• 时间管理
• 良好的人际交往能力和自律能力
• 以客户为导向，积极进取
• 能够在很少的监督下保持较高的工作水平
• 能够在周末和公共假期工作
• 处理简单的会计工作

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Open culture

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Walden Lighting is the market-leading lighting consultancy firm in Malaysia, we have the first state-of-the-art lighting experience store located in Kuala Lumpur. Lighting has almost nothing to do with fixtures and fittings, is all about creating the right sort of atmosphere. 

As the company is expanding, we are looking for enthusiastic, young, and creative people to join us in inspiring more people about the impact of lighting. Also, more career advancement will be offered as the company will be expanding to other states. 

You will be in charge of project management-related jobs, which include checking stock orders, delivery samples, and orders to the project site, briefing, and handling the site in terms of lighting installation and pre-installation work. Mainly, you will be focusing on managing site lighting installation conditions, making sure the contractors understand your instructions, and installing according to plan.

* Prefer candidate with own transport. 

Job Responsibilities :

• Cordinate designer and contractor work at site
• Transfer installation guide to the onsite contractor
• Make sure the responsible contractor understand and excute the plan according to our design 
• Communicate between designer and contractor 
• Site Management 
• Update of construction site situation
• Preferable to be communicate in multiple langauges : English, Malay & Mandarin.

Job Requirement :

• Lighting Knowledge ( training will be provided )
• Time Management 
• AutoCAD knowlegde ( preferable ) 
• Site Management 
• Communication Skill 
• Problem Solving

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Walden Lighting is the market-leading lighting consultancy firm in Malaysia, we have the first state-of-the-art lighting experience store located in Kuala Lumpur. Lighting has almost nothing to do with fixtures and fittings, is all about creating the right sort of atmosphere. 

As the company is expanding, we are looking for enthusiastic, young, and creative people to join us in inspiring more people about the impact of lighting. Also, more career advancement will be offered as the company will be expanding to other states. 

You will be in charge of project management-related jobs, which include checking stock orders, delivery samples, and orders to the project site, briefing, and handling the site in terms of lighting installation and pre-installation work. Mainly, you will be focusing on managing site lighting installation conditions, making sure the contractors understand your instructions, and installing according to plan.

* Prefer candidate with own transport. 

Job Responsibilities :

• Cordinate designer and contractor work at site
• Transfer installation guide to the onsite contractor
• Make sure the responsible contractor understand and excute the plan according to our design 
• Communicate between designer and contractor 
• Site Management 
• Update of construction site situation
• Preferable to be communicate in multiple langauges : English, Malay & Mandarin.

Job Requirement :

• Lighting Knowledge ( training will be provided )
• Time Management 
• AutoCAD knowlegde ( preferable ) 
• Site Management 
• Communication Skill 
• Problem Solving

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Casual dress code
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Responsibilities:

• Answer and direct phone calls.
• Organize and schedule appointments.
• Assisting in consolidating invoices, to bill/invoice customer accurately 
• Prepare credit note or debit note to customers, when required
• Ensure proper filing and documentation of billing related matters
• Develop and maintain a filing system.
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

Requirements:

• Entry level, Fresh Graduate or No experience are welcome.
• Proven experience as an administrative assistant, virtual assistant or office admin assistant is a Plus
• Knowledge of office management systems and procedures.
• Working knowledge of office equipment, like printers and fax machines.
• Excel in MS Office (MS Excel and MS PowerPoint, in particular).
• Good time management skills and the ability to prioritize work.
• Attention to detail and problem solving skills.
• Strong written and verbal communication skills.
• Possess at least SPM, Diploma in Business Administration or relevant field; additional qualification as an Administrative assistant or Secretary will be a plus.
• Candidate required to work in a car service workshop at Parkcity Bintulu.

Perks & Benefits

• Performance allowance and bonus
• Personal leave
• Personal development opportunities

Responsibilities:

- Manage post-sales customer service appointments efficiently.
- Provide support to walk-in customers in the showroom, including recording test drives in the system.
- Assist in the maintenance and presentation of showroom and demo cars.
- Handle customer inquiries through various communication channels.
- Provide assistance to customers in the waiting lounge and promote merchandise sales.

Requirements:

- Friendly and welcoming demeanor, eager to engage with customers.
- Strong communication skills in Malay, English, and Chinese.
- Proficient in basic Microsoft Office applications and computer usage.
- Previous experience in customer service is advantageous. 

Join our team and be part of a dynamic environment where customer satisfaction is our top priority!

Perks & Benefits

• Employee equity
• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities: 

• Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service.
• Provide clear instructions on complex issues.
• Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and other essential tasks.
• Facilitate effective communication with relevant departments to ensure successful business implementation.
• Assist department leaders in implementing decisions, executing specific plans, and achieving team goals.
• Aid in employees' career development planning, enhance employee satisfaction, guide the construction of a positive work atmosphere, and foster a cohesive team.
• Complete other assigned tasks from superiors. 
  
  Requirements: 
• Proficient in English language skills, familiar with English expression, and 2-3 years of relevant customer service management experience.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility.
• Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Job Descriptions

• Coordinate on sales enquires and product / project development.
• Coordinate on customers’ orders and delivery arrangement.
• Assist on quotation and costing.
• Assist on budget preparation and monthly report.
• Manage sales related documentation.
• Any ad-hoc duties as assigned.

Skill, Knowledge & Personal Attributes

• Analysis, logical thinking & problem solving skill.
• Good interpersonal & communication skill.
• Highly motivated and able to operate independently in a fast-paced work environment.
• Computer literate and proficient in Microsoft and SAP.
• English & Chinese speaking preferred.

Education & Experience

• Must possess at least Bachelor’s Degree in Business studies, Business Management or equivalent in related field.
• At least 2 years of working experiences in related field, preferable in food industry.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Open culture

Responsibilities:

• Develop trust relationships with a portfolio of major clients.
• Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Prepare regular progress reports and forecasts to internal and external stakeholders using key account metrics.

Requirements:

• Proven experience as key account position.
• Familarity in marketing/event and providing solutions based on market demand.
• Excellent communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Good organizational skills.
• Proficient in problem-solving and negotiation.
• Possess own transport.
• Possess at least a Bachelor's Degree in Marketing, Event or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Personal development opportunities

#Preferable mandarin speaker, Sabahan and Sarawakian are welcome

Customer Service

• Smile and greet slot players and customers.
•  Provide friendly, courteous and efficient service to the slot prayers and customers.
• Ensure and alert of the comfort and safety of the slot players and customers.
• Assist in the bar counter during the absence of tea lady.
• Buy food for customers when needed.

Cashier

• Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
• Maintain the cage and keep cash drawer clean and safe.
• Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
• Handle receipts and payments based on Club policies and SOP.
• Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
• Verify physical loose coins and bundled paper money.
• Handle credit/ debit cards according to SOP.
• Complete cashier gaming forms and reports.

General

• Assist slot players and monitor the players are behaving properly according to house rules.
• Promote gaming programs to the players.
• Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
• Attend to minor issues, such as bill jam, etc.
• Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
• Wear uniform and name tag while on duty in business premises.
• Report any irregularity to the Supervisor/ Duty Shift in Charge.
• Any other duties and responsibilities assigned by the superior.

Perks & Benefits

• Open culture
• Night Shift Allowances
• Bonus & incentives

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan