Total 133 Customer Logistics Representative job vacancies in Petaling Jaya

Employees handling transversal field sales matters for a specific perimeter/territory by contributing to one or several missions below: - Execute RPVA guidelines for each brand and for each outlet type / image level - Maintain existing accounts and gain new accounts per priorities/objectives set, in respect of the allocated Budgets - Take orders & ensure orders are properly passed thru - Build customer relationship based on trust, expertise and reliability - Reach sales targets and defined sales KPIs - Recommend improvement in sales processes by evaluating results and competitive developments - Transfer or answer customer complaints

Job Posting End Date:

2024-07-24

Target Hire Date:

2023-12-22

Target End Date:

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Role Overview:

As a Customer Experience Executive (Night Shift), you will play a crucial role in ensuring our customers receive excellent service and support during non-traditional working hours. You will be responsible for addressing customer inquiries, resolving issues, and providing assistance with a focus on delivering a positive and memorable experience.

Responsibilities

• Effectively address customer inquiries and concerns via various communication channels, including phone, email, and chat. Provide accurate and timely information to customers while maintaining a high level of professionalism.
• Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty. Collaborate with internal teams to escalate and resolve complex problems.
• Work during night hours to support customers in the time zone. Maintain a high level of attentiveness and efficiency during the night shift.
• Accurately document customer interactions and details of resolutions in the system. Contribute to the creation and improvement of knowledge base articles for common issues.
• Provide feedback on recurring customer issues to contribute to process improvements. Actively participate in training programs to enhance product and service knowledge.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Bahasa Malaysia
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Applicants must be willing to work in office (Location: 1 Tech Park, Bandar Utama)
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture.
• You will learn the latest technologies which will add value to yourself and give you an edge in today's job market.
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary
• Casual work attire

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing, support resolution on customers’ concerns in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutions; and serves as a liaison between the Commercial team, Quality Assurance, and Operations.

Responsibilities

• Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
• Working with Customer Service Lead, Product Leader, and Customer Success team in building a client communication on Product Enhancement, Universe Update & Delivery Details
• Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
• Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
• Provide clear and accurate responses as well as market expertise to stakeholders
• Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
• Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
• Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
• Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

 

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

• Customers Obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
  • Show interest in the customer and their business/industry
  • Lead senior Stakeholders on thought leadership & insights
• Effective Communicator
  • Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
  • Facilitating daily and strategic two-way communication with customers
• Proactive, look out for Voice of Client
  • Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
  • Drives NPS participation rate & positive score
  • Work with in-market teams and other NIQ stakeholders to develop NPS action plans
• Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
  • Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
  • Lead senior Stakeholders on thought leadership & insights
  • Good understanding of NIQ solutions
  • Drives QBO
• Results & Outcome Focus
  • Co-own JBP with AD Team
  • Lead Governance Process & Discussion
  • Escalation Management (for major escalation)
• Leadership & Management 
  • Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
  • Working with cross functional/countries teams to address clients' business questions, concerns & queries
  • Working with Account Development team to drive customer satisfaction

 

NielsenIQ Customer Success is a modern service team transforming the way we serve our clients with new and updated tools to help our teams get the job done quickly and easily. We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between Nielsen and clients. Our service and delivery is the reason clients will continue to invest in our products and service. To run independently the set-up & execution of projects by compiling, analyzing, and interpreting sales, writing client reports, and constructing presentations.   

 RESPONSIBILITIES  

• Summarize data in tables, charts, and graphs  
• Analyze and interpret sales data 
• Deliver final reports and presentations (category overview as well as issue-based) building a story and final recommendations  
• Review data for errors and inconsistencies  
• Use internal tools and data sources  
• Independently discusses analysis design to best answer client questions with CBP/client  
• Discuss design and calculate the Quantified Business Opportunity  
• Drive time/cost-effectiveness on the project  
• Support meeting the COE objectives as a whole  
• Inspire peers and co-workers  

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are seeking a dedicated and customer-focused Life Insurance Consultant to join our team. As a Life Insurance Consultant, you will play a crucial role in providing excellent service to our clients, addressing their inquiries, and ensuring a smooth and positive customer experience. This position requires a strong understanding of life insurance products, effective communication skills, and the ability to empathize with clients' needs.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Provide accurate information about life insurance policies, coverage, and benefits.
• Assist customers with policy changes, claims processing, and other service-related requests.
• Educate customers on various life insurance options, helping them make informed decisions based on their needs and preferences.
• Analyze and assess customer profiles to recommend suitable life insurance solutions.
• Investigate and resolve customer issues, complaints, or discrepancies with a focus on customer satisfaction.
• Collaborate with internal teams to address complex customer concerns.
• Maintain accurate and up-to-date customer records, ensuring all interactions are documented in the company's systems.
• Stay informed about the latest developments in life insurance products and industry regulations.
• Participate in ongoing training to enhance product knowledge and customer service skills.
• Collaborate with sales, underwriting, and claims teams to streamline processes and improve overall customer service.

• High school diploma or equivalent (Bachelor's degree preferred).
• Relevant certifications in life insurance or customer service is a plus
• Previous experience in customer service, preferably in the insurance industry.
• Strong understanding of life insurance products and industry regulations.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Detail-oriented with strong organizational skills.
• Ability to work independently and as part of a team.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Role Overview:

We are currently seeking a dedicated and Mandarin-proficient professional to join our team as a Customer Experience Specialist. The ideal candidate should be available to start within two weeks and will play a crucial role in ensuring exceptional customer satisfaction through effective communication and problem-solving.

Responsibilities:

• Engage with customers in a professional and friendly manner, providing assistance and resolving inquiries through various channels (phone, email, chat).
• Effectively communicate with Mandarin-speaking customers, addressing their needs and concerns.
• Identify and resolve customer issues promptly, ensuring a positive customer experience.
• Develop a comprehensive understanding of our products/services to provide accurate information and guidance to customers.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with cross-functional teams to escalate and resolve complex customer issues.

• Proficient in Mandarin (spoken and written) is essential for effective communication with Mandarin-speaking customers.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills in both Mandarin and English.
• Excellent interpersonal skills and ability to convey information clearly.
• Demonstrated ability to analyze and resolve customer issues in a timely and effective manner.
• Immediate availability to start within two weeks.

• You will be working in a fast-growing startup that promotes flexible and open culture

• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us.

We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team.

To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team.

In this role you will be responsible for:

• Conduct Customer Voice Count surveys to existing customers to gain feedback on Rentokil Initial service
• Make outbound calls to existing customers to gain feedback on Rentokil Initial services
• Perform satisfaction follow up call to re-gain customer’s confident
• Support in customer loyalty and staff recognition programme
• Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers
• Manage all contact activities includes sales leads/enquiries into contact management system

Duration: Depending on your university's requirement

The ideal candidate will possess:

• Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course)
• Has own transport to travel to work on daily basis

• Monthly allowance
• Opportunity to be absorbed as permanent employee (based on your work performance)

Location of this branch:

Rentokil Initial (M) Sdn Bhd,

Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan

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• You handle the daily operation of Småland, the children playground such as registering kids for the playground admission, taking care of the children and ensure their safety during their stay in the playground.
• You ensure good teamwork in the operation of the playroom during the day, which includes toilet needs and taking care of individual children, ensuring that there is a good balance among children per play activity.
• You check and maintain the safety and cleanliness of the playroom according to stated guidelines and checklists together with the cleaners and technical staff.
• You assist to handle emergency cases happening in Småland, such as accidents, incidents or sudden sickness. 
• You ensure safety and evacuation procedures are carried out, such as handling missing children and evacuation in case of fire or emergency announcement.
• You assist to make announcement through the internal paging system when necessary.
• You communicate to the manager on issues, concerns, and incidences with regard to safety and security of the children and ensures the IKEA store is a safe and secure environment at all times for visitors and co-workers.
• You submit a daily Småland report (number of children and results in case of accident) and record information accurately so that the resulting analysis can be used to improve customers’ future shopping experiences.
• You check the availability of toys and videos, ensure these are fully functional and organize the store toys and materials to ensure order in activity areas.
• You assume responsibility for other tasks and projects as they occur

Menciptakan permintaan terhadap product Alcon di Relasi / User & Non User serta menjalin hubungan yang baik dengan Relasi / User & Non User guna mendukung tercapainya target penjualan dari lini yang sudah menjadi tanggung jawabnya melalui :

• Aktivitas marketing (detailing, demo product, presentasi, round table discussion, trial / sampling, dll)
• Market Intelligent / Market Survey, Competitor Survey
• Update database Relasi / User & Non User secara akurat
• Terciptanya pertumbuhan jumlah relasi beli (akuisisi) dan penambahan lini di setiap relasi (add on)
• Pencapaian target sales / penjualan product focus
• Pendistribusian lini-lini yang menjadi tanggung jawabnya