Description and Details of Activities
- Provide specialized support for coating processes and the manufacturing of optical products.
- Participate in the implementation, installation, validation, and optimization of processes and equipment.
- Analyze and troubleshoot technical issues related to processes, equipment, materials, and quality.
- Perform technical testing, process validations, and evaluations of materials and consumables.
- Conduct root cause analysis and follow up on corrective and preventive actions.
- Provide remote and on-site technical support to customers and internal teams.
- Participate in process assessments, technical audits, and capability reviews.
- Prepare technical reports, protocols, procedures, work instructions, and process documentation.
- Provide technical training to internal personnel, customers, and production or maintenance teams.
- Collaborate with Engineering, Quality, Production, Research & Development, and Technical Support teams.
- Participate in continuous improvement, standardization, and process optimization projects.
- Support product and process validation and testing activities within laboratory and manufacturing environments.
- Willingness to work in office, laboratory, manufacturing plant, and customer site environments.
Experience and Requirements
- Bachelor’s degree in Industrial Engineering, Chemical Engineering, Mechatronics, Materials Science, Physics, Optics, or a related field.
- Experience in process engineering, manufacturing, laboratory operations, or technical support.
- Experience with coating processes, surface treatment, or similar industrial processes.
- Experience in technical troubleshooting and root cause analysis.
- Experience in process validation, qualification, and optimization.
- Knowledge of manufacturing processes and quality control.
- Proficiency in data analysis and problem-solving tools.
- Previous experience providing technical support and customer service is preferred.
- Ability to prepare technical reports and process documentation.
- Ability to work effectively with cross-functional teams and independently.
- Strong communication and technical training skills.
- Advanced English proficiency, C1 level, required.
- Valid U.S. visa and valid passport required.
- Availability for frequent domestic and international travel.
- Analytical mindset, results-oriented approach, and ability to solve complex technical problems.
MX
