IT Helpdesk Support

JOB DUCK IS HIRING AN IT HELPDESK SUPPORT

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking a proactive and detail-oriented Technical Support Specialist to provide high-quality technical assistance to team members and customers. The ideal candidate will troubleshoot system issues, support software and hardware functionality, and contribute to training and knowledge-sharing initiatives across the organization.

Schedule:

Monday to Friday from 8:30 AM to 5:30 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

• Running reports to analyze common complaints and problems.
• Responding to queries via chat, email and other approved mediums.
• Following up with customers to ensure full resolution of issues.
• Installing or changing software to fix issues.
• Providing technical assistance for questions and problems.
• Requesting feedback and/or monitoring other methods of correspondence to improve training methods.
• Remotely accessing Team Members’ hardware or software to make changes and fix problems.
• Training other Team Members on troubleshooting and diagnosing problems.
• Writing, editing, and revising training manuals for new and updated software and hardware
• Solving problems with networks and other computer systems.
• Diagnosing system errors and other issues.

What We’re Looking For:

• Experience with Okta AD; MS Suite - Entra ; Workday Community; GoTo Connect; Zendesk; Salesforce; Active campaign
• Ability to troubleshoot and diagnose problems
• Writing and editing skills to aid in writing and updating manuals.
• Critical thinking
• Researching skills
• Capacity to work independently
• Good customer service skills
• Familiarity with both hardware and software
• Ability to communicate effectively to help customers fix their issues and feel satisfied with the experience
• Attention to detail
• Problem-solving
• Strong computer skills
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Competitive monthly compensation
• Paid time off.
• Referral bonuses.
• 100% Remote, Full-Time, Long-Term Career Opportunity.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.