Information Technology Supervisor

IT Help Desk Supervisor

Location: Zona Centro/Rio, Tijuana, Mexico.

Work shift: Full-time (On site)

Schedule: Monday–Friday between 7:00 AM – 4:00 PM (or based on business needs/45

hours/week).

We are seeking an experienced IT Help Desk Supervisor to lead technical support teams (T1–T3), manage escalations, and ensure optimal performance of IT infrastructure. This role combines leadership and technical expertise, overseeing daily Help Desk operations, network and server administration, and the execution of IT projects.

Key Responsibilities:

• Supervise technical support teams and manage tickets/escalations.
• Administer network infrastructure, servers, and systems (Windows/Linux).
• Coordinate preventive and corrective maintenance.
• Lead IT projects and improve service delivery.
• Collaborate with internal teams and clients.

Qualifications:

• Bachelor’s degree in IT or related field (required).
• 5+ years of experience leading technical support teams (verifiable).
• Advanced English.
• Strong leadership skills.

Technical Skills

Strong experience with:

• Windows and Linux operating systems
• Microsoft 365 (Office, Azure, security tools)
• Network infrastructure (LAN/WAN, VLANs, routers, switches)
• Firewalls, VPNs, and cybersecurity systems
• Structured cabling and hardware maintenance
• Server administration and installation
• IT project management

What We Offer:

• Competitive salary
• Professional growth opportunities
• Dynamic work environment
• Exposure to enterprise-level IT projects

Apply Now

If you are a results-driven IT professional ready to lead and innovate, we encourage you to apply and join our growing team.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.