Position Summary
Provides second level support for AutoZone Store Technical Support concerning store system issues. Handles problems of a sensitive nature or that require extensive research to resolve. Provides phone resolution, hardware replacement and dispatch of on-site technician if necessary.
Job Responsibilities- Other Duties May Be Assigned
- Provides phone resolution, troubleshoot, configures, and verify operation status of devices, and store specific system.
- Handles problems of sensitive nature or requiring extensive research to resolve.
- Follows documented escalation procedures when needed and thoroughly document all activities in tickets.
- Provide superior service through fast and prompt interaction with other groups of support.
Skills And Requirements
- Level of formal education: A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses.
- Area of study: Information Technologies / Computer Science
- Years of experience: One to two years.
- Type of experience: Experience as Customer Contact Specialist / Technical Support / Customer service
- Special certifications or technical skills: Fluent in English and Spanish
- Other/preferred: LINUX, MS Office, MySQL. Portuguese is Desirable.
MX
