Role Overview
The Sales Associate is a highly client facing role with the proven experience to achieve preset sales objectives and exceeds sales targets by proactively developing a network of clients. A Sales Associate needs to ensure a unique client experience throughout all touch points, and plays an active participant in the daily operations of the boutique.
Responsibilities
- Achieving sales goals, while balancing daily business and High Jewelry sales
- Responsible for developing a network and a loyal clientele
- Attend social functions within the community to generate new business
- Invite current and prospective clients to in-boutique events and reach out through social media and other tools
- Responsible for active participation in CRM initiatives
- Responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
- Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
- Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
- Must work to ensure customer satisfaction
- Must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
- Share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique
Qualifications
- 5-7 years in a fast-paced luxury sales background
- A Bachelor’s Degree or Jewelry Certification is preferred
- Strong understanding of Client expectations and customer priorities
- Excellent computer skills and strong attention to detail with the ability to handle multiple tasks simultaneously
- Ability to establish and maintain effective relationships with customers and gain their trust and respect
- Excellent interpersonal and communication skills are a must.
- Multilingual skills required
Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.
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