Job Description & Requirements
- Round-the-clock monitoring and maintenance of the System (hardware and software) to ensure system uptime in accordance to SLA commitments
- Respond to all incident / service calls and be first responder onsite to troubleshoot and resolve incidents including basic repairs or parts replacements
- Create / update and track ticket in ticketing tool to closure observing SLA commitments
- Escalate, when necessary, in accordance to escalation matrix
- Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
- Coordinate and work with third-party suppliers or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
- Liaise and work closely with customers to address service concerns and to solve technical problems.
- Work with technical team to resolve more advanced issues when necessary
- Perform Install / Move / Add / Change (IMAC) activities as tasked
- Ensure all material is properly documented and handed over during shift changes
- Perform any ad-hoc duties as assigned
- Build sustainable relationships and engage customers by taking the extra mile
Requirements:
- Diploma or Higher NITEC in Electrical Engineering, Electronics, Information Technology, or a related discipline.
- 1–2 years of relevant experience in system monitoring, operations support, or a similar environment.
- Experience in a monitoring center or operations support role is preferred.
- Basic knowledge of networking and database management is advantageous.
- Exposure to electrical/mechanical drawings, service manuals, or technical documentation is an added advantage.
- Airport operations experience will be an advantage.
- Strong communication, analytical, and problem-solving skills.
- Self-motivated, proactive, and able to work independently as well as within a team.
- Ability to work effectively under pressure and interact with stakeholders at all levels
Working hours
- Rotating 12 hours shift or as assigned.
- Shift pattern: 3 Days work shift followed by 2 days’ rest, 2 Days work shift followed by 3 days’ rest
- 2 Months Day shift, followed by 2 months night shift
Reporting locations: Woodlands, ability to travel to other sites during shift may be required
Compensation:
Annual Bonus: Yes, 1 month annual bonus
Allowance & Variable Components: Yes
