Job Responsibilities
1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.
2.Provide accurate information and solutions to customers in a professional and timely manner.
3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.
4.Maintain accurate customer records and update information in the system.
5.Follow up on customer requests and ensure customer satisfaction.
6.Support order processing, quotations, and after-sales service activities.
7.Work closely with internal departments to ensure smooth service delivery.
8.Prepare customer service reports and perform administrative duties as assigned.
9.Assist in handling customer escalations and service recovery situations.
10.Perform any other ad hoc duties and assignments as assigned by Management.
Job Requirements
- Good interpersonal and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to multitask and prioritize work effectively.
- Excellent communication and active listening skills.
- Good time management and organizational skills.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office applications and customer service systems.
