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CUSTOMER RELATIONS EXECUTIVE, BYD

SISMA AUTO (KL) Sdn Bhd

Job Type   /   Job Level

Full-time   /   Junior Executive

Company Location

Shah Alam, Selangor, Malaysia

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GENERIC RESPONISBILITIES

To always act in SISMA Auto’s best interests
To always diligently follow ALL CURRENT BYD and/or Sisma Auto processes, policies, guidelines and documentation requirements
To stay updated to any changes in the processes and modify behaviors accordingly
To respect the authorities
To always behave in a courteous and professional manner
To always maintain clean and professional appearance, adhering to relevant guidelines and/or wearing a uniform if requested
To always treat customers with the utmost respect and professionalism
To maintain effective and open communications with peer/subordinates/superiors to discuss feedback, issues, seek and provide suggestions for improvements.
To perform any other duties reasonably requested by the Management
To ensure any direct reports also adhere to the above general guidelines
To be punctual at all times
To diligently complete all training assigned
To be prepared to work extra time, as requested by the management

KEY RESPONSIBILITIES

To support SISMA Auto’s Customer Relationship Management (CRM) strategies towards achieving best in class customer service
To develop short-term and long-term CRM goals to enhance SISMA AUTO's overall performance
To identify areas where CRM can complement and improve SISMA AUTO existing processes
To manage development, execution and completion of CRM plans to achieve the goals
To develop instructions and implement internal campaigns to improve CRM adoption and usage
To support the CUSTOMER EXPERIENCE MANAGEMENT(CEM) for SISMA Auto
To support communication between SISMA AUTO and its customers
To support the collection and analysis of customer feedback from the customers and the development of strategies or corrective measures to address any identified issues
To continuously work with marketing, sales and after sales teams in order customize the CRM based on their requirements
To Provide appropriate tools for the teams to measure and improve their performance and customer service
Other tasks and responsibilities may be assigned to you based on the needs of the organization.