Responsibilities
- This position strictly requires fluency in Mandarin (speaking, writing, and typing).
- Deliver prompt, accurate, and effective solutions to all customer-related issues.
- Handle inbound and outbound customer inquiries efficiently and professionally.
- Ensure a high level of customer satisfaction through excellent service and timely follow-up.
- Maintain a professional and positive approach, consistently aligning with the company’s customer service standards.
- Manage a high volume of incoming calls, chats, and messages across various platforms.
- Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up.
- Accurately document customer interactions, process transactions, and track daily issues or requests.
- Adhere to internal communication protocols, guidelines, and company policies at all times.
- Able to work extra hours
- Able to communicate with all level from Management, client, co-workers
Requirements
- Achieve at least SPM education.
- Previous working experience in customer service, or customer service related fields ( Telemarketing, Billing, Customer Liaison ) is an added advantage, but not essential
- Fresh graduates are encouraged to apply.
- This position strictly requires fluency in Mandarin (speaking, writing, and typing).
- Possess strong communication skills through online platforms (chat, email, messaging apps, ).
- Knowledge in handling basic computer (Microsoft Excel/Word ).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritize work, and manage time effectively
Benefits
- KWSP and SOCSO
- Annual leave
- Sick leave
- Bonus
- Training provided
- Yearly Increments
- Career Progression opportunities
Job Location
Selangor, Shah Alam, Subang New Village Jalan Tudm, No. 84B, Lorong 2B 40150
Click to view the location on Google maps
