Job Description
JOB OVERVIEW
- The Manager is responsible for the branch affairs of the Custom Brokerage products and Custom process.
- Drive effective and future-oriented resource planning in the custom brokerage organization, in line with productivity targets: place the right people into the right roles and hire talent with the right skills to make a career, not only to fill current vacancie
- Effectively manage the performance of the custom brokerage, coach and support the team leaders as necessary
- Drive change management in the branch organization/custom brokerage
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Ensure consistent achievement of operational standards to meet customer requirements
- Manage and monitor productivity KPIs against budget, initiate corrective actions
- Optimize and implement operational standards & guidelines and drive continuous improvement of branch operations
- Monitor operational performance (equipment, sub-contractors, productivity, quality of service, data, incident handling) and initiate, implement, and control corrective actions; escalate to superiors when needed.
- Evaluate and monitor operational risks, ensure contingency planning, and implement corrective actions.
OTHER DUTIES
- Always Ensure adherence to the Code of Conduct policy of the Group
- Adhere to the Code of Conduct policy of the Group
- Any other job-related tasks as assigned by the superior
SUPERVISORY RESPONSIBILITIES
- Report any incident to superior .
- Any other job-related tasks as assigned by the superior.
- Support branch Commercial by attending customer meetings as and when required
QUALIFICATIONS
- Degree/Diploma/SPM in Business administration, economics, marketing, or logistics preferred
- Minimum of 5 years of leadership/management experience preferred
- Good communication, presentation, negotiation, and interpersonal skills
Apply Link: https://jobs.persolmalaysia.com/detail/39021?apply_id=39021&utm_source=jobstore&utm_medium=sponsored
Contact Email: KahYe.Chan@persolapac.com
Perks & Benefits
- Personal leave
- Open culture
- Personal development opportunities
Job Location
Johor Malaysia
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