Debt Collection Executive

Job Description

• Handling inbound/outbound calls.
• Good telephone etiquette.
• Good communication and negotiation skills.
• Dispute resolution.
• Able to perform field visit when required.
• Maintains healthy working environment by complying with procedures, rules, and regulations.
• Results driven, dynamic, creative, positive attitude and team player to achieve company's target and objectives.
• Establish good relationship and rapport with clients.
• Collaborate and work closely with HQ to ensure overall success of the company.

Requirements:

• Good command/fluent in English and Bahasa Malaysia. Knowledge in Mandarin and other dialects would be an added advantage.
• Possess at least tertiary education and applicants with previous debt collection and/or call centre experience will be an added value.
• Positive attitude, energetic, proactive and self-motivated.
• Excellent communication skills and interpersonal skills with a pleasant personality.
• Be able to make cold calls, identify decision maker, qualify opportunities and have polished phone presentation skills.
• Possess high level of commitment and ability to achieve KPI.
• Strong time management and planning skill to manage ongoing demand.
• Self-motivated and team player with positive attitude.
• Able to work independently with minimum supervision.
• Required computer skills in Microsoft Word, Microsoft Excel and Outlook.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities