Job Scope:
1. Counter & Customer Service Operations
- Attend to members' and customers' inquiries professionally and courteously.
- Handle membership registration, renewal, and account-related requests.
- Process product purchases, collections, returns, and exchanges according to company procedures.
- Provide accurate information on products, promotions, and company policies.
2. Cashiering & Transaction Processing
- Process cash, credit card, e-wallet, and other payment transactions.
- Ensure all transactions are recorded accurately in the system.
- Perform daily cash reconciliation and submit reports as required.
3. Inventory & Product Handling
- Prepare products for customer collection and delivery.
- Monitor stock levels at the counter and report replenishment requirements.
- Assist in stock receiving, stock transfers, and inventory counts when required.
4. Administrative Support
- Maintain accurate customer and transaction records.
- Prepare and file operational documents and reports.
- Assist in data entry and other administrative duties assigned by management.
5. Customer Complaint Handling
- Receive and handle customer feedback, inquiries, and complaints.
- Escalate unresolved issues to the relevant department for further action.
- Follow up to ensure timely resolution and customer satisfaction.
6. Event & Operational Support
- Assist in company events, roadshows, Pop-Up Stores, promotions, and recruitment activities.
- Support meeting room, demo room, and event room operations when required.
- Perform operational duties assigned by supervisors to ensure smooth daily operations.
7. Compliance & Housekeeping
- Ensure compliance with company policies, SOPs, and operational guidelines.
- Maintain cleanliness, organization, and professional appearance of the counter and service area.
- Safeguard company assets, cash, inventory, and confidential information.
Key Responsibilities
- Deliver excellent customer service and enhance member satisfaction.
- Ensure smooth and efficient counter operations.
- Maintain transaction accuracy and operational compliance.
- Support business growth through professional front-line service.
- With basic beauty background and knowledge is added value
- Any other ad-hoc projects/duties related to sales as per assigned.
Qualifications:
- Minimum SPM Level
- Prefer female with age between 20-35 years old, presentable look
- Minimum 1 year of relevant working experience
- Able to communicate effectively in English, Malay and Mandarin (To liaise with Mandarin speaking members and customers)
- Computer literate
- able wotk on rotational scheduled basis if necessary.
What You'll Get in Return:
- Attractive incentives – monthly and quarterly
- Annual performance bonus
- Medical benefits
- Annual leave
- Staff purchase privileges
- Opportunities for career advancement and personal development
- A supportive, dynamic work environment where your ideas matter
Job Location
Level 12, Menara Landmark, No. 12, Jalan Ngee Heng, 80888 Ibrahim International Business District, Johor, Malaysia
Click to view the location on Google maps
