Get to Know the Team
As an Account Management Specialist, you are the strategic backbone for our retail partners. You will own the growth trajectory of a dedicated portfolio of retail accounts by driving gross merchandise value (GMV), cultivating deep-rooted partner relationships, and ensuring operational excellence. You aren't just managing accounts; you are a consultant helping retailers navigate the digital economy through optimized assortment, pricing strategies, and seamless execution.
Reporting Line
You will be reporting to the Category Manager, Health & Beauty.
The Critical Tasks You Will Perform
Strategic Account Management & Retention
- Primary Partnership Lead: Act as the strategic consultant and primary point of contact for key retail stakeholders and store operations teams.
- Relationship Engineering: Build and maintain multi-level relationships across partner e-commerce, commercial, and operations teams to ensure alignment on GrabMart's ecosystem.
- Performance Governance: Lead weekly/bi-weekly business reviews to analyze sales trends, mitigate operational friction, and provide actionable insights.
- Operational Health Monitoring: Rigorously track key health metrics, including Order Fulfillment Rate (OFR), Item Fulfillment Rate (IFR), and real-time inventory availability.
- Issue Resolution: Serve as the escalation point for day-to-day merchant queries and technical hurdles, including guiding partners through API integrations and platform troubleshooting.
Growth Strategy & Joint Business Planning (JBP)
- JBP Ownership: Co-create and execute annual/quarterly Joint Business Plans with merchants. Track progress against KPIs and pivot strategies to address market shifts.
- Cross-Vertical Collaboration: Partner with the cross functional team to maximize visibility for accounts.
- Data-Driven Reporting: Translate complex data into compelling narratives regarding sales performance, promotion effectiveness, and New Product Development (NPD) success.
Assortment & Category Excellence
- Portfolio Optimization: Conduct monthly SKU rationalization exercises to ensure the merchant's digital storefront is lean and high-performing.
- Strategic Expansion: Lead the introduction of new items and delisting strategies based on consumer demand trends and competitive benchmarking.
- Merchandising Integrity: Ensure pricing parity and high-quality digital merchandising standards are maintained across all storefronts.
