Job Descriptions:
- Handle customer inquiries promptly and professionally through phone calls and WhatsApp.
- Provide accurate and detailed product/service information to customers.
- Record, update, and maintain customer details in the system to ensure data accuracy.
- Assist in troubleshooting and resolving customer issues, escalating complex cases to the relevant department when necessary.
- Ensure high levels of customer satisfaction by delivering timely and effective support.
Requirements:
- Fluent in Malay (spoken & written) is preferably.
- Fluent in Chinese (spoken & written) is an advantage.
- SPM/STPM/Diploma/Degree in any field.
- Prior experience in customer service, call center, or telesales is an advantage.
- Able to work under pressure and meet daily targets.
- Willing to work shift schedules, including weekends and public holidays.
- Positive attitude and good problem-solving skills.
Company Benefits:
- Basic salary + Shift Allowance + Fix Allowance
- EPF, SOCSO, and EIS contributions
- On-the-job training provided
- Career advancement opportunities
- Supportive team environment
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Free snacks / Happy hours
Job Location
Cheras, Kuala Lumpur
Click to view the location on Google maps
