About CARBO PANEL
For nearly three decades, CARBO PANEL has been a leading abrasive product manufacturer, offering cutting-edge solutions to global industries including wood (furniture and flooring), panel, metal, automotive, aviation bodies (coating and composite), as well as materials such as leather, glass, synthetic materials, and plastic. All our products are recognised under our esteemed brand, Carbo Panel.
Our company comprises two business entities, Fepa and Carbo, each dedicated to specific countries and market segments. With our extensive experience, we take pride in delivering unmatched technical expertise to support customers in selecting the most effective abrasive solutions for their sanding needs.
Key Responsibilities:
E-Commerce Management
- Manage and update product listings on e-commerce platforms (such as Shopee, Lazada, and company website).
- Monitor online sales performance, pricing, stock levels, and promotional campaigns.
- Process online orders and coordinate with the operations team for timely fulfilment.
- Respond to customer inquiries, feedback, and reviews professionally.
Marketing
- Plan and execute online and offline marketing campaigns.
- Create marketing content for social media, e-commerce platforms, and promotional materials.
- Support promotional activities to increase brand awareness and sales.
- Track and analyze marketing results and prepare simple reports.
Operations Coordination
- Liaise closely with the operations team to ensure accurate and timely delivery of goods.
- Monitor inventory and coordinate stock replenishment when required.
- Handle and resolve order-related issues efficiently.
Customer Service
- Attend to customer inquiries via phone, email, WhatsApp, and e-commerce chat platforms.
- Handle complaints and provide appropriate solutions to ensure customer satisfaction.
- Maintain strong customer relationships and enhance brand loyalty.
Who We Are Looking For:
- Able to speak and write Mandarin and English. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."
- Minimum Diploma or Degree in Marketing, Business Administration, or related field.
- Minimum 2 years of relevant working experience in e-commerce, marketing, or customer service.
- Familiar with e-commerce platforms and social media marketing.
- Good communication, coordination, and problem-solving skills.
- Responsible, proactive, and able to work independently.
Benefits:
- Attractive remuneration package with KPI-based incentives
- Young, energetic, and fast-paced work culture
- Strong support for skill development, technical learning, and career growth
- Competitive allowance package and medical benefits
- Clear career pathway: Once experienced, you will have opportunity to serve international customers globally
Perks & Benefits
- Casual dress code
- Regular team activities
- Medical insurance
- Personal development opportunities
- Dental insurance
