SENIOR MANAGER (HOTEL OPERATION)

JOB SUMMARY:

We are seeking a highly experienced and results-driven Senior Manager (Hotel Operations) to oversee and lead the overall operations across the Hotel Seri Malaysia network. This role is responsible for driving operational excellence, enhancing guest satisfaction, and achieving targeted revenue performance.

JOB RESPONSIBILITIES:

• Oversee and manage all hotel operational functions in accordance with the organizational structure.
• Analyse hotel performance, market trends, and competitive landscape to drive strategic decisions.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures, and service standards.
• Lead and manage key property matters including capital projects, refurbishment, and customer service initiatives.
• Oversee guest experience management and driving effective service recovery processes.
• Prepare, present, and ensure achievement of the hotel’s Annual Operating Budget, Marketing & Sales Plan, and Capital Budget.
• Drive overall profitability by achieving and exceeding revenue targets and guest satisfaction benchmarks.
• Train, supervise, and mentor staff to ensure high morale, performance, and compliance with company policies. Conduct performance reviews and foster a positive, productive work environment.
• Provide strategic leadership and operational direction to maximize business performance and return on investment.
• Monitor and improve performance across all properties under the Hotel Seri Malaysia network.
• Foster a culture of excellence through coaching, mentoring, and talent development.
• Represent the hotel with strong visibility and professionalism to internal and external stakeholders.
• Able to achieve or exceed annual revenue targets of minimum RM60 million for the Hotel Seri Malaysia network.

JOB REQUIREMENTS:

• Bachelor’s Degree or Advanced Diploma in Hospitality Management, Business Administration, or related field.
• Minimum 15 years of experience in the hotel industry, including at least 7 years in senior management roles.
• Proven track record in improving hotel performance and achieving operational excellence.
• Strong leadership, interpersonal, and team management skills.
• Excellent verbal and written communication skills.
• Strong business acumen with a focus on revenue growth and cost optimization.
• Experience in managing both operational and financial aspects of hotel management.
• In-depth knowledge of industry trends and commitment to delivering exceptional guest experiences.

PREFERRED ATTRIBUTES:

• Experience managing multiple hotel properties
• Exposure to business transformation or turnaround strategies
• Strong analytical and decision-making capabilities

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development