Job Summary:
The Area Manager is responsible for the overall management and performance of the TuniTuni Center. This role oversees daily center operations, student enrollment growth, customer service, and administrative functions.
Key Responsibilities:
1. Enrollment Management & Business Growth
- Achieve and support the center’s student enrollment targets and business objectives.
- Develop and implement strategies to attract new students and retain existing students.
- Manage inquiries from parents or potential customers and provide accurate program information.
- Organize and coordinate marketing activities, events, and promotional programs to increase awareness of TuniTuni programs.
- Monitor enrollment performance and contribute to the revenue growth of the center.
2. Center Operations Management
- Oversee daily operations of the center to ensure smooth and efficient functioning.
- Ensure the center complies with company operational standards, safety requirements, and cleanliness standards.
- Identify operational or maintenance issues and report them to management promptly.
- Maintain a professional, positive, and cooperative working environment within the center.
3. Administrative & Reporting Responsibilities
- Maintain accurate and up-to-date student records including enrollment forms, attendance, payments, and program records.
- Utilize CRM or enrollment systems to manage and track student information effectively.
- Prepare and submit required operational reports, including monthly reports to management.
4. Teaching Tools & Learning Materials Management
- Monitor inventory levels of teaching materials and ensure adequate stock is maintained.
- Coordinate the ordering or procurement of teaching tools and materials when required.
- Manage and record the movement or transfer of teaching tools between centers when necessary.
- Ensure all materials are properly stored, organized, and accounted for to prevent loss or damage.
Qualifications & Requirements:
1. Education
- Minimum Diploma or Bachelor’s Degree in Business Administration, Education, Management, Marketing, or a related field.
2. Work Experience
- Minimum 2–3 years of experience in operations, education center management, customer service, or sales-related roles.
- Experience in education centers, enrichment programs, or training centers will be an added advantage.
- Prior experience in team supervision or leadership roles is preferred.
3. Skills & Competencies
- Strong communication and interpersonal skills to engage with parents, students, and staff.
- Good sales and customer service skills with the ability to convert inquiries into enrollments.
- Strong organizational and administrative skills to manage records, reports, and center operations.
- Ability to plan events, marketing activities, and student recruitment initiatives.
- Good problem-solving and decision-making abilities in handling operational matters.
- Ability to manage multiple responsibilities and work under pressure to achieve targets.
4. Technical Skills
- Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Experience using CRM systems, enrollment software, or database management systems is an advantage.
5. Personal Attributes
- Responsible, proactive, and detail-oriented.
- Strong leadership and team management abilities.
- Positive attitude with strong commitment to customer satisfaction.
- Ability to maintain professionalism and confidentiality.
Perks & Benefits
- Employee equity
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Company trips
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
- Dental insurance
- Vision insurance
- Paid training and development
Job Location
50-G-2, Ground Floor, Wisma UOA, Jalan Dungun, Bukit Damansara,
Click to view the location on Google maps
