About the job
You lead and inspire your team to optimise the shopping experience to secure satisfied customers and increased sales and profitability in your store. You achieve this using your knowledge of the IKEA product range, the local market, competition, and customers. Your leadership is based on performing and delivering while learning and developing in the business.
Your assignment
- Secure a consistent, seamless positive customer experience through all channels by ensuring that your department is always striving to fulfil the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?
- Ensure your shopkeepers have the right number of co-workers in the right place at the right time to run their shops successfully and ensure their co-workers are ready and available to serve customers and help them buy.
- Deliver and lead the commercial action plan for your store; taking input from the team and the matrix manager to ensure the department supports the achievement of the agreed goals for the country, maximises sales and generates sustained long-term profitability.
- Secure successful implementation of country priorities and the sharing and implementation of good solutions.
- Ensure your shopkeepers understand the multichannel retail environment they are working in and know how to use this in the best and most commercial way for different customers.
- Analyse the qualitative performance of your store using IKEA research tools to improve the IKEA mechanical sales system and easy buying process through all channels.
- Know your local market potential and work with your team and other functions to ensure your store is locally relevant throughout the different sales channels.
- Follow up your financial goals, KPIs and costs, and take action on deviations. Motivate and develop team members by agreeing clear goals, expectations and conducting follow-ups.
- Secure competent and high-performing teams and leaders who inspire and empower every co-worker to recognise and understand their contribution. Identify and develop the many talents within the department to secure succession planning.
- Through your everyday work you contribute to a people and planet positive business, social connection and environmental impact
- You secure that purchasing is made according to the principles defined in the Purchase Policy:
- Operational participation in procurement projects
- Compliance of Retail Purchase Toolkit (if applicable), IWAY and signed agreement
