Key Responsibilities :
- Supervise and manage all housekeeping staff including room attendants, laundry personnel, and supervisors
- Develop and implement cleaning schedules and procedures
- Conduct regular inspections of guest rooms and public areas
- Maintain inventory of cleaning supplies, linens, and uniforms
- Coordinate with front office and maintenance departments for smooth operations
- Handle guest complaints and requests related to housekeeping
- Recruit, train, and evaluate housekeeping staff
- Prepare and manage departmental budgets
- Ensure compliance with health, safety, and sanitation standards
- Oversee pest control and hygiene programs
- Maintain lost-and-found records and procedures
Skills & Qualifications :
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Attention to detail and commitment to high standards
- Familiarity with housekeeping software and tools
- Ability to manage multiple tasks and resolve issues efficiently
Education & Experience
- Diploma or degree in Hotel Management or related field
- 8–10 years of experience in housekeeping, with at least 2–3 years in a managerial role
- Experience in luxury or large-scale hotel operations is a plus
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Regular team activities
- Medical insurance
- Personal leave
- Open culture
Job Location
Batu Ferringhi Beach, 11100 Batu Ferringhi, Penang Malaysia
Click to view the location on Google maps
