Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Adobe Marketo Engage
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely solutions to ensure the smooth operation of critical applications. The position demands continuous monitoring, analysis, and collaboration with different teams to maintain system stability and performance, contributing significantly to the overall business continuity and efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of system updates and patches to minimize disruptions.
- Support junior team members by sharing knowledge and providing guidance when needed.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Adobe Marketo Engage.
- Strong problem-solving skills with the ability to analyze complex software issues.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
- Familiarity with incident management and ticketing systems.
- Capability to work effectively in a collaborative team environment.
Additional Information:
- The candidate should have minimum 3 years of experience in Adobe Marketo Engage.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
, 15 years full time education
IN
