Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Oracle Cloud Channel Revenue Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, identifying root causes of disruptions, and ensuring seamless operation of critical applications. The position demands collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure effective communication and resolution of technical issues.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Cloud Channel Revenue Management.
- Strong analytical and problem-solving abilities related to cloud-based revenue management systems.
- Experience in diagnosing and resolving complex software issues within enterprise environments.
- Familiarity with system monitoring tools and incident management processes.
- Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Additional Information:
- The candidate should have minimum 3 years of experience in Oracle Cloud Channel Revenue Management.
- This position is based at our Pune office.
- A 15 years full time education is required.
, 15 years full time education
IN
