Principal – Program

Job Type   /   Job Level

Full-time   /   Manager

Job Location

Bengaluru, Karnataka, India

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Experience: 14+ years

Position Responsibilities

Drive RPA based engagements from pre-sales to assessments and projects to articulate and realize the business case while managing client expectations.
Lead a cross-functional project team
Understand complex business scenarios to create plans
Review solutions/architecture
Contribute to account growth initiatives and ensure program profitability & management of costs
Drive realization of the agreed requirement, Manage Global/Remote delivery and Operations
Translate customer requirements & build solutions and POCs based on customer and project needs
Track and publish performance to target dates & deliverables
Manage the Customer and customer escalations
Manage People & Operations: Interviews, training, mentoring, operational activities, own and resolve cross-functional issues, internal stakeholder escalations
Oversee effort estimation/business case for new projects
Support business management reporting (financial and operational parameters)
Establish and deliver metrics and KPIs to govern projects and identify areas of improvement

Attributes

Qualifications

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