Skills Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Platform->Amazon Webservices DevOps,Technology->Java->Springboot
Key Responsibilities: Production Stability & Incident Management
- Own end-to-end production support for Java Spring/Spring Boot applications hosted on AWS, ensuring high availability and performance.
- Lead triage and resolution of incidents (P1/P2), drive war rooms, provide timely stakeholder updates, and ensure SLA adherence.
- Perform deep log and metric analysis to isolate issues across application, infrastructure, and dependent services. Root Cause Analysis & Problem Management
- Conduct RCA for recurring/critical issues, document findings, and drive corrective and preventive actions to closure.
- Identify systemic risks, reduce alert noise, and implement permanent fixes in collaboration with engineering teams. Operational Excellence
- Create and maintain runbooks, SOPs, and knowledge articles to improve support readiness and reduce MTTR.
- Drive production release readiness activities including deployment support, rollback planning, and post-release validation.
- Mentor junior support engineers and promote best practices for troubleshooting, escalation, and customer communication. AWS Support & Reliability Improvements
- Monitor and troubleshoot AWS-based components, ensuring secure access, stable configurations, and cost-aware operations.
- Partner with teams to improve observability and reliability through better monitoring, alerting, and automation opportunities. Minimum Qualifications:
- Bachelor’s or Master’s degree in Computer Science/Engineering or related field (BTECH, BSC, MTECH, MCA).
- 10–15 years of overall experience with strong ownership in Production Support for enterprise applications.
- Hands-on expertise in Java Spring and Spring Boot, including debugging production issues and implementing fixes.
- Strong working knowledge of AWS in a production environment, including troubleshooting and operational support.
- Proven experience with incident management, RCA, and driving issues to resolution with clear communication.
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