SKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->Cloud Security->AWS - Infrastructure Security->AWS Systems Manager,Technology->Database->SQL tuning,Technology->Java->Springboot
Key Responsibilities: Production Support & Incident Management
- Provide L2/L3 production support for AWS-hosted Java Spring Boot applications and SQL-based services, ensuring high availability and performance.
- Triage incidents, analyze symptoms, identify impact, and drive resolution within SLA timelines using structured troubleshooting approaches.
- Perform root cause analysis (RCA) for recurring issues and implement preventive actions to reduce incident frequency. Application & Database Troubleshooting
- Diagnose application issues using logs, stack traces, and runtime metrics; coordinate fixes with engineering teams and validate outcomes.
- Write and optimize SQL queries for investigation, data validation, and corrective actions while ensuring data integrity and minimal risk.
- Support release activities by validating production readiness, monitoring post-deployment health, and rolling back/escalating when required. Operational Excellence
- Create and maintain runbooks, SOPs, and knowledge articles to improve support efficiency and reduce mean time to resolution (MTTR).
- Collaborate with cross-functional teams to identify reliability gaps and recommend improvements in application behavior and supportability.
- Participate in on-call rotations and provide clear, timely stakeholder communication during incidents and service restorations. Minimum Qualifications:
- BTECH, MTECH, BCA, or MCA.
- 8–10 years of experience in production support / application support for enterprise applications.
- Strong hands-on experience with Java Spring and Spring Boot in troubleshooting and supporting production systems.
- Strong SQL skills for investigation, reporting, and data validation in production environments.
- Proven experience handling incidents, performing RCA, and driving issue resolution with cross-team collaboration.
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