Key Responsibilities
Develop, configure, customize, and maintain ServiceNow applications.
Work extensively on ITSM modules such as Incident, Problem, Change, Request, Knowledge, and Service Catalog.
Develop Client Scripts, Business Rules, UI Policies, UI Actions, Script Includes, and Data Policies.
Configure Workflows / Flow Designer and approval processes.
Develop and maintain Service Catalog items, Record Producers, and Catalog Client Scripts.
Implement integrations using REST and SOAP APIs.
Work with IntegrationHub and MID Server for enterprise integrations.
Configure and customize forms, lists, tables, fields, ACLs, and notifications.
Develop reusable scripts using JavaScript and ServiceNow scripting APIs.
Work on CMDB and Discovery where required.
Troubleshoot production issues and perform root-cause analysis.
Participate in requirement gathering, technical design, development, testing, deployment, and support.
Follow ServiceNow development best practices and coding standards.
Collaborate with functional consultants, business analysts, architects, and other technical teams.
Mandatory Skills
3+ years of hands-on ServiceNow development experience.
Strong knowledge of ServiceNow ITSM.
Excellent JavaScript and ServiceNow scripting skills.
Experience With
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
ACLs
Notifications
Scheduled Jobs
Scripted REST APIs
Strong experience with Flow Designer / Workflow.
Experience with Service Catalog.
Good knowledge of REST/SOAP integrations.
Experience with Update Sets and application deployment.
Understanding of ServiceNow data model, tables, forms, and relationships
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