Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Informatica MDM
Good to have skills : Oracle Procedural Language Extensions to SQL (PLSQL)
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and ensuring smooth operation of critical applications. The position demands continuous monitoring, troubleshooting, and collaborating with different teams to maintain system stability and performance, thereby supporting the overall business objectives effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the continuous improvement of support processes and tools.
- Provide guidance and support to junior team members to foster their development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Informatica MDM.
- Good To Have Skills: Experience with Oracle Procedural Language Extensions to SQL (PLSQL).
- Strong problem-solving skills with the ability to analyze complex system issues.
- Experience in monitoring and maintaining enterprise-level software applications.
- Ability to work effectively in a collaborative team environment.
- Good communication skills to articulate technical information clearly.
Additional Information:
- The candidate should have minimum 3 years of experience in Informatica MDM.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
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