Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Critical Incident Management
Good to have skills : NA
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues that arise within various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system stability and performance in a dynamic environment.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to improve incident response processes and enhance system reliability.
- Mentor junior team members to develop their problem-solving and technical skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Critical Incident Management.
- Strong analytical skills to diagnose and resolve complex system issues.
- Excellent communication skills to effectively collaborate with cross-functional teams.
- Ability to prioritize and manage multiple critical incidents simultaneously.
- Experience with root cause analysis and incident documentation.
- Familiarity with monitoring tools and incident tracking systems.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Critical Incident Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
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