As a ServiceNow HRSD Functional Consultant, you will be responsible for leading and delivering functional elements of engagements across various industry sectors. Ideally you will have the following:
- ServiceNow’s Certified System Administration Certification and Certified Implementation Specialist - HRSD
- A minimum of 1 full ServiceNow implementation lifecycle experience
- Experience in all project phases, from Design through to Deploy
- Strong practical experience in functional configuration in one or more functional areas
- Experience with Excel and PowerPoint
- Experience or exposure to other leading HCM technologies such as Workday, SuccessFactors, Oracle, etc.
The successful candidate will ideally have the following experience:
- A strong understanding of the relationship between HRSD and other ServiceNow modules
- Preferred experience with the HR function and HR processes and associated leading practices
- Ability to guide a client through decision making
- Strong Business Analysis and requirements gathering experience
- Strong understanding of common HR Services across businesses and how ServiceNow assists with these Services
As a ServiceNow HR Functional Consultant, you should expect to be involved in the following:
- Gathering business requirements and discussing business shortcoming with various clients
- Build consensus around workflows and design and evaluating current systems and structures
- Communication of ServiceNow capabilities and discussing the current systems with the staff and observing systems at all levels of organisation
- Developing strategies and plans to achieve customer satisfaction and efficient use of business’s resources
- Recommending proposals to revise the methods and procedures and redefine job functions.
- Consistent and ongoing interaction with client subject matter experts regarding requirements gathering and clarification
- Discuss configuration available to customers within the ServiceNow application
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