Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Lightning Web Components
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system challenges and implement effective resolutions.
- Document findings and solutions clearly to support knowledge sharing and future troubleshooting.
- Assist in the continuous improvement of support processes and tools to enhance service quality.
- Provide guidance and support to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Lightning Web Components.
- Experience with component-based architecture and event-driven programming.
- Strong problem-solving skills with the ability to analyze complex system interactions.
- Familiarity with debugging tools and techniques specific to Salesforce environments.
- Ability to work with APIs and integrate third-party services within Salesforce applications.
- Understanding of user interface design principles and responsive web development.
Additional Information:
- The candidate should have minimum 3 years of experience in Salesforce Lightning Web Components.
- This position is based at our Kolkata office.
- A 15 years full time education is required.
, 15 years full time education
IN
