Process Manager

3.5

Job Type   /   Job Level

Full-time   /   Others/Any

Job Location

Mumbai, Maharashtra, India

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Job Description

Key Responsibilities

Build and manage dashboards & reports using Tableau (preferred) or other BI tools (Power BI, Looker, etc.).
Perform deep-dive analysis in Advanced Excel (pivot tables, Power Query, complex formulas, data modeling).
Track and report business performance KPIs (daily/weekly/monthly), ensuring accuracy and consistency across multiple reports.
Drive forecasting, budgeting, and variance tracking (actual vs plan, trend analysis, risks/opportunities).
Translate data into storytelling narratives: crisp executive summaries, insights, recommendations, and next actions.
Handle large datasets (multiple sources, high-volume tables), validate data quality, and troubleshoot inconsistencies.
Partner with stakeholders across functions (Business, Ops, Product, Marketing, Finance, Tech) to gather requirements and deliver reporting solutions.
Maintain reporting documentation: metric definitions, dashboard logic, refresh cycles, and governance standards.

Must-Have Skills & Requirements

Banking domain experience is mandatory (retail banking / cards / lending / wealth / digital banking / risk / operations).
Advanced Excel expertise (Power Query/Power Pivot, pivots, lookups, indexing, nested formulas; automation is a plus).
Strong hands-on experience with Tableau or equivalent BI tools (Power BI/Looker/Qlik).
Proven ability in data analysis + insight storytelling (not just reporting—recommendations matter).
Experience with performance tracking and forecasting/budget tracking (variance analysis, trend modeling).
Comfortable managing multiple reports, stakeholders, and deadlines in a fast-paced environment.
Strong communication: can explain data clearly to both technical and non-technical audiences.

Good-to-Have

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