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Customer Service Supervisor (Palu)

J&T Cargo Indonesia (PT Global Yimi Cargo)

2.7
5 reviews
J&T Cargo Indonesia (PT Global Yimi Cargo)
Job Type   /   Job Level
Full-time   /   Others/Any
Company Location
Indonesia
Job Description

  • Memimpin dan mengawasi tim Customer Service.
  • Memastikan keluhan pelanggan ditangani sesuai SLA.
  • Melakukan eskalasi dan koordinasi dengan departemen terkait.
  • Menganalisis feedback pelanggan dan memberikan rekomendasi perbaikan layanan.
  • Menyusun laporan performa dan kualitas layanan Customer Service.


Job Requirements

  • S1 semua jurusan.
  • Pengalaman 3–4 tahun di bidang Customer Service, Complaint Handling, atau Customer Experience.
  • Berpengalaman memimpin tim.
  • Memiliki kemampuan komunikasi dan problem solving yang baik.
  • Menguasai Microsoft Office.
Jobs in Indonesia   »   Jobs in Palu, Central Sulawesi, Indonesia   »   Customer Service Supervisor (Palu)

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