About Luxehouze
Luxehouze is a fast-growing omnichannel luxury marketplace operating across Indonesia and Singapore, serving high-value customers in watches, fashion, and beauty. We operate in an environment where trust, speed and excellence matter, and where outcomes matter more than activity.
We are looking for a Client Advisor, who takes responsibility naturally, thinks in outcomes and wants to build, improve, and scale — not just “execute tasks.”
What Will Be Challenging
Please read this carefully - it’s here to help you self-select.
- Expectations are high and visible
- Problems may be ambiguous and fast-moving
- Priorities can change as the business scales
- Feedback is direct and frequent
- Performance is measured by results, not intentions
- If you require rigid structure, narrow scope, or close supervision to perform well, this environment may not be a good fit.
Responsibilities:
- Deliver against revenue targets and all key performance metrics.
- Well-versed about the brands and sharing the knowledge with valued clients.
- Providing excellent service to clients in line with the brand's rules.
- Initiating connections and building relationships with both existing and new clients.
- Managing and preserving clients information and preferences.
- Continuously boosting sales to meet monthly targets.
- Monitor sales flow, stock, and shipment.
- Stand by for inquiries and ensure effective follow-ups to drive conversion.
Requirement & Qualifications:
- Target oriented, high integrity and trustworthy
- Effective in persuasive communication
- Energetic and outgoing interpersonal
- Good notion in verbal and written English and Bahasa Indonesia
- Passionate about delivering exceptional customer service
- Self-motivated with a proactive approach to follow up
- Having experience in luxury brand is a plus.
- Time management skill
