Join TalentPop App as a Brand Concierge - E-Commerce Sales & Order Support VA!
At TalentPop App, we’re building a high-performing remote team focused on delivering exceptional customer experiences, customer engagement, and sales support within the E-Commerce space. As a
Brand Concierge, you will help customers complete purchases, recover abandoned carts, support subscription retention efforts, and provide a premium customer experience that encourages long-term loyalty.
If you’re passionate about customer engagement, thrive in fast-paced E-Commerce environments, and enjoy turning customer interactions into meaningful business results, this opportunity could be a great fit for you.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
To ensure your application is reviewed by the Recruitment Team, please follow these steps carefully:
- When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
- When asked for the application code, please enter ESOS.
What You’ll Do
- Support customers through chat, email, phone, and SMS regarding orders, product inquiries, and post-purchase concerns while delivering excellent customer experiences.
- Identify opportunities for upselling, cross-selling, and product recommendations to improve customer engagement and increase order value.
- Assist with subscription recovery, abandoned cart follow-ups, winback efforts, and other customer retention initiatives.
- Help manage order tracking, returns, exchanges, and cancellation requests while maintaining a customer-first approach.
- Deliver professional, personalized, and high-quality customer support aligned with TalentPop App’s service standards.
- Maintain accurate customer records and provide feedback and insights that support process improvements and customer satisfaction.
- Collaborate with internal teams to improve workflows, customer experience strategies, and operational efficiency.
What We’re Looking For
- At least 1 year of proven remote or online sales and customer support experience.
- Prior E-Commerce experience is required, especially in areas such as upselling, cross-selling, abandoned cart recovery, subscription support, post-purchase assistance, or customer retention.
- Strong written and verbal communication skills with the ability to build positive customer relationships.
- At least 1 year of customer service experience via phone, email, or chat.
- Experience using Shopify, CRM systems, or customer engagement platforms is a plus.
- Self-motivated, organized, and comfortable working in a fast-paced remote environment.
Technical Requirements
- Personally owned PC or laptop with at least an Intel i5 processor or equivalent, and a minimum of 8GB RAM.
- Stable internet connection with a minimum speed of 25 Mbps for both upload and download.
- Quiet and professional remote workspace suitable for calls and customer communication.
Why Join TalentPop App?
- Performance-based commissions and annual salary increases.
- Paid time off to support work-life balance.
- HMO coverage or monthly health stipend depending on location.
- Performance and recognition bonuses.
- Permanent work-from-home setup.
- Supportive remote culture with long-term career growth opportunities.
Ready to grow your remote career with TalentPop App? Apply today and become part of a team committed to delivering exceptional customer experiences and long-term success.
