Duty Manager

Job Type   /   Job Level

Full-time   /   Manager

Company Location

Nusantara, Indonesia

What is in it for you:

Meals, uniform and accommodation are provided. Free public transportation in the city.
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities.

What you will be doing:

Personally welcome and escort VIP guests, ensure VIP room inspections with Housekeeping.
Maintain and regularly update guest profiles; ensure guest needs are anticipated and fulfilled.
Liaise with all departments to ensure smooth and coordinated operations.
Handle guest inquiries and complaints tactfully, ensuring timely follow-up and resolution.
Champion of the loyalty program among the guests and knows all its benefits.
Oversee the hotel operations, ensuring accessibility, safety, and guest comfort.
Conduct Night Audit processes and ensure compliance with hotel standards.
Review rate variances, billing instructions, and guest credit to ensure revenue control and accuracy.
Communicate key operational updates and guest feedback to the Rooms Division Manager.
Maintain knowledge of hotel facilities, F&B outlets, and emergency procedures.

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