Job Duties
- Incident Escalation and Event Management
- Monitor the entire network infrastructure and devices.
- Provide first-tier and, where qualified, second-tier incident response, including event logging, ticket management, and situation assessment.
- Targeted notification (internal stakeholders and impacted end users).
- Ensure real-time status updates and formal ticket closure upon restoration.
- Adhere to escalation procedures in line with documented SOPs for both functional and hierarchical escalation, including timely engagement of internal teams where required.
- Health Checks and Preventive Maintenance
- Conduct periodic and on-demand health inspections of network devices and services.
- Document all health check findings with actionable recommendations.
- Implement preventive maintenance in accordance with manufacturer and internal SOP guidelines, including hardware and software refresh tactics.
- SOP Development and Optimization
- Drafting, revising, and optimizing SOPs for all network operations and deployment activities, ensuring alignment with current L3/L4 architectures, new equipment introductions, and process improvements.
- Ensuring all SOPs are accessible, version-controlled, and regularly trained upon.
- Vulnerability Management
- Continuously monitor vulnerabilities using both automated tools and manual assessments.
- Analyze and prioritize vulnerabilities according to risk to network assets.
- Support remediation activities, coordinating patching and configuration changes as appropriate and provide status reports.
- Real-time metrics on network devices’ vulnerabilities and resolutions.
- Capacity Management and Performance Monitoring
- Monitor usage patterns/trends and capacity consumption on core network assets.
- Implement threshold alerts and capacity-based incident escalation.
- Generate and present performance and utilization metrics, including upgrade/downgrade recommendations.
- Regularly updated capacity usage/trending reports.
- Deployment, Implementation, and Onboarding
- Execute network deployments per implementation plans, including device configuration, integration, rollout, and acceptance testing.
- Handle documentation, change tickets, and knowledge transfer for each deployment.
- Adhere to the change management process and procedures
- Accountable for all network deployments, including but not limited to network services requests, firewall service requests, and DDI provisioning in a mission critical environment
- Work closely with application, infrastructure, and cybersecurity teams to support cross-functional initiatives
- Reporting and Documentation
- Maintain detailed logs of all activities, changes, incidents, and remediation undertaken.
- Produce weekly and monthly summary reports, with trend analysis, incident root cause summaries, and recommended continuous improvement measures.
Requirements
- Minimum 5 years of experience in network implementation and operational support. Experience in the banking or financial industry is an advantage.
- Strong hands-on experience in deploying network services and troubleshooting large-scale network infrastructure.
- In-depth knowledge of network technologies, including but not limited to routing & switching, SDN, multicast, Wi-Fi, DDI and network security.
- Professional certifications, such as CCIE or CCNP or HCIE or vendor-specific security certifications, are an advantage.
- Familiar with network management systems is preferred.
- Experience in scripting for network automation is an advantage
- Exposure to risk management, and audit process from a networking perspective is an advantage.
- Strong analytical, problem-solving, communications, and interpersonal skills. Able to work independently and collaborate across all levels.
- Proficiency in Cantonese and English is required; Mandarin is an advantage.
Ref ID: 59173
Location:
Hong Kong, HK, HK
Business Unit: Commercial Group
Full Time/ Part Time: Full Time
Job Function: Technology
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