Provide high-quality personalized customer service through multiple channels, including phone, live chat and email
Understand customer needs and provide tailored recommendations, such as travel planning, hotel & car arrangement, dining reservations, entertainment bookings, and other lifestyle-related inquiries
Maintain clear and consistent communication with customers to ensure their requests are fulfilled seamlessly
Stay updated on the latest lifestyles trends, events, and news to provide best-in-class experiences
Assist with ad-hoc projects and tasks as assigned
Ideal Candidate Profile
Proven experience in customer service, call centers, luxury brands, or hospitality industry is a plus
Strong multitasking and time-management skills in a fast-paced environment
Excellent problem-solving abilities and a proactive, can-do attitude
In-depth knowledge of local events, trends and city highlights
Experience working with international contacts to fulfill reservations or requests
A passion for travel, lifestyles experiences, and delivering exceptional service
Outstanding communication and customer service skills
Fluency in spoken and written English, Cantonese and Mandarin
willingness to work rotating shifts, including weekends and public holidays
Fresh Graduate is welcome to apply
Immediate availability is highly preferred
We Offer
Structured training programs and continuous on-the-job development
Rotating shift schedule with 5-day work weeks (including weekends and public holidays), between the hours of 7:30am and midnight
Shift allowance and overtime pay
Competitive salary package with monthly incentive bonus
Double Pay
Discretionary Bonus
Paid annual leave
Additional leave such as birthday leave
Group medical insurance (including spouse and children, if applicable)
