As a
Customer Support Administrator (CSA), you are a key contributor to the smooth and accurate administration of service and spare parts activities. You ensure that invoicing processes are handled professionally, efficiently, and in full alignment with Marel standards and procedures.
Working closely with the Customer Support Coordinator, Customer Care Manager, and Spare Parts Coordinator, your primary focus is to guarantee timely and accurate invoicing, while supporting internal teams and customers with related queries. You play an essential role in maintaining data accuracy and ensuring a seamless customer experience.
Key Responsibilities
- Execute all invoicing activities for spare parts and service visits, including labor and expenses (intercompany and direct customer billing)
- Prepare, send, and follow up on invoices in accordance with company standards
- Handle invoice-related inquiries and support resolution of discrepancies
- Process credit invoices when required and approved
- Update cases and work orders following global processes after invoicing completion
- Maintain accurate and up-to-date information in internal systems and customer portals
- Share relevant invoicing reports and data with stakeholders
- Support internal teams with customer-related invoicing questions
- Manage transport of spare parts when required
- Ensure administrative processes are efficient, structured, and compliant
- Perform additional tasks based on business needs
Skills & Competencies
- Strong organizational skills with high attention to detail and accuracy
- Ability to manage multiple tasks and meet deadlines
- Team player with the ability to work independently when required
- Strong communication skills, both written and verbal
- Customer-oriented mindset with problem-solving capabilities
- Comfortable working in a structured, process-driven environment
Education & Experience
- Education in business administration or a related field, or equivalent experience
- Experience with ERP systems (e.g., DAX or SAP) and/or CRM systems (e.g., Salesforce / ServiceMax)
- Familiarity with service administration processes, ideally within a sales or service environment
- Understanding of commercial service and business operations is an advantage
- Experience working in a multicultural, cross-functional organization is a plus
- Fluent in English (written and spoken)
What We Offer
- An international and collaborative work environment
- A role with direct impact on customer satisfaction and operational excellence
- Opportunities for professional growth and development
- A dynamic organization focused on innovation and continuous improvement
Join JBT Marel and contribute to delivering high-quality service and support to customers worldwide.
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