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Customer Implementation Manager (d/f/m)
Leapsome
Customer Service
Berlin, Germany
Posted on Jun 10, 2026
What is Leapsome?
Leapsome is the
AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike.
Our purpose is to make work fulfilling for everyone, and
our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement.
Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market.
It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work!
What You Will Do
- Own the customer data migration process end-to-end
- You take raw customer data, assess its quality, reformat it to Leapsome's requirements, and execute the upload. This covers employee records, historical attributes, user documents, document templates, absence histories, and onboarding and offboarding workflows.
- You work primarily in Google Sheets and use scripting tools like Google Apps Script to automate repetitive file sorting and restructuring. You spot inconsistencies before they become problems and know how to push back constructively when a customer's data isn't ready.
- Customer communication and consultation
- You introduce the migration process, set expectations on what the customer needs to provide, and align on timelines. After that, you keep communication efficient and very timely: most follow-up is async, and you know when a quick message solves what a call would overcomplicate, but also when to jump on a call.
- You don't just execute: you help customers make better decisions about how their data is structured. When their absence policy names don't map cleanly to Leapsome's configuration, or their document naming conventions need rethinking, you flag it early and guide them toward a setup that will actually work long-term.
- Coordinate between your stakeholders in CS, the Onboarding Team, the Sales Team and Product
- You keep a shared progress tracker current so Onboarding Managers always know where a migration stands. You join final sign-off calls and step in when your input would unblock a customer conversation. Over time, you become a go-to resource for the broader CS team on HRIS product depth and integration questions.
- Beyond your own migrations, you build up deep knowledge of how Leapsome's modules work, how data flows between systems, and where integrations can reduce manual lift. Onboarding Managers and Customer Success Managers tap you when a customer has a complex data or integration question that needs a specialist's read.
- You provide constant feedback to our Product Team to make data migration smoother and self-serve.
- You actively look for ways to do migrations faster and more accurately, whether that's better tooling, smarter use of AI for data transformation and validation, or improving the templates and guides the team relies on. You don't wait to be asked: you bring ideas and help build them out.
Who You Are
- You take ownership of complex, multi-layered data projects end-to-end
- You're highly proficient in Google Sheets and comfortable writing scripts (e.g. Google Apps Script) to automate repetitive data tasks. You don't manually do what can be systematized
- You have a sharp eye for data quality issues and catch inconsistencies early
- You put the customer at the center of your projects and enjoy customer communication
- You like discovering product features, and integrations, APIs and webhooks are not new to you
- You're organized and transparent
- You enjoy being a specialist others rely on
- You're curious about how systems connect. You actively look for integration opportunities that reduce manual lift and think beyond individual migrations toward scalable, repeatable processes
- You have a builder's mindset. You propose solutions, experiment with better tooling, explore AI-assisted approaches to data transformation, and help implement what you come up with
Benefits
- Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Teammates: Join a diverse and international team of talented, smart, and kind people
- Feedback and recognition: We value feedback exchange and celebrating successes — big and small
- Hybrid model: We encourage you to spend 2 days per week in our Berlin office (Tuesdays and Thursdays are our sponsored lunch days, where lunch is provided by Leapsome).
- Flexible work: Experience a work-life balance with flexible hours and the option of working elsewhere for up to 2 months per year
- Learning and Development: Develop your skills with a yearly development budget of €2,000 and access to Good Habitz platform
- Vacation: Take 30 vacation days every year plus public holidays (or upgrade to 40 vacation days at adjusted pay) & benefit from a month-long paid sabbatical after 5 years with Leapsome
- Health & Wellness: Stay active and healthy with a free Urban Sports Club membership and Oliva subscription
- Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
- Corporate Benefits: Get exclusive discounts and deals from our partners.
- Work-from-home stipend: Receive a one-time work-from-home stipend of €1,000
- Monthly team activities: Have fun at monthly team activities like kayaking, laser tag, and game nights
- Competitive pay and pre-IPO equity package
Leapsome’s values
We stay true to our values in everything we do at Leapsome.
- Impact is everything — We aim high, focus on the outcomes that matter and say no to the rest.
- Speed is our advantage — We move fast with intent — simplifying, automating, and learning as we go.
- Owners without egos — We trust owners and expect excellence in return. We take responsibility individually, support each other, and win as a team.
- Candid is kind — We speak up early and respectfully. We assume good intent, stay curious, and care about each other’s growth.
Excited to be part of Leapsome? 😊
Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions:
Why Leapsome? Why you?
We look forward to getting to know you!
You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Help us make work fulfilling for everyone!
At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together.
Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive.
Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!
See more open positions at Leapsome
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- The portfolio companies and portfolio company executives presented are examples of portfolio companies that Insight has worked with to assist the company achieve business and capital raising goals and are not intended to be a representative sample of all portfolio companies. The statements by portfolio company executives are intended to highlight their experiences working with Insight as an investor in their companies. The experiences of other portfolio companies and portfolio company executives may differ from the experiences presented. Insight did not provide compensation to the portfolio company executives or portfolio companies in connection with the statements provided by such executives. There is no guarantee that Insight’s work with other portfolio companies will produce similar results to those presented.
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