Data Engineer

We're hiring on behalf of a Haystack partner!

The Role

• End-to-end build-out of a COO data warehouse, including data modeling, pipeline development, integration of source systems, and delivery of data products.

• Link key data signals across the customer journey, encompassing customer portals, self-service interactions, ticketing, ITSM, telephony, CRM, ERP, product telemetry, and incident/release data.

• Develop unified and reproducible KPI logic for core operational metrics such as NPS, first contact resolution, time to resolution, and MTTR.

• Design and implement user-centric, action-oriented dashboards and reports for support, service delivery, and group IT, focusing on steering and decision-making.

• Create clean, consistent data structures as a foundation for AI and automation solutions, as well as robust management reporting.

• Actively use LLMs and AI-driven analytics to detect patterns, surface anomalies in support and telemetry data, and enable natural-language access to operational datasets.

What You'll Need

• Several years of hands-on experience in data engineering, analytics engineering, or data intelligence, with a focus on scalable data models, ETL/ELT processes, and production-grade data architectures.

• An excellent academic background, ideally in computer science, data science, information systems, statistics, or a comparable field.

• Practical experience with modern data platforms such as Databricks, Snowflake, Azure Synapse, dbt, or comparable technologies.

• Strong BI and data visualization skills, with the ability to independently develop dashboards and analyses in tools like Power BI, Tableau, or Looker.

• Solid understanding of core COO KPIs and the ability to derive clean, consistent, and cross-country comparable operational metrics from heterogeneous data sources.

• Experience integrating CRM, ERP, ITSM, and ticketing systems, and confidence in using AI-driven analytics for pattern detection and decision support.

What's On Offer

• Competitive salary

• Opportunities for professional growth through an in-house academy and external partners.

• A dynamic and innovative environment focused on transforming healthcare through technology.

• Comprehensive benefits package including health programs and potential for flexible work arrangements.

Apply via Haystack today!