Job#: 3034708
Job Description:
Application Support Analyst
Location: Toronto, ON (Hybrid)
Work Schedule: 37.5 hours/week, Monday–Friday (9:00 AM – 5:00 PM)
Start Date: ASAP
Duration: 4-month contract-to-hire (candidates must be open to full-time conversion)
Interview Process: 1 virtual + 1 in-person interview
Overview
Our client is seeking an experienced
Application Support Analyst to join their Global Wires & Payments Technology team. This role will support and enhance a Tier 1 critical payments application, offering strong exposure to the end-to-end payments ecosystem.
This is a hands-on role combining
production support and project work, with participation in an
on-call support rotation (1 week per month).
Key Responsibilities
- Provide application support for a Tier 1 critical payments platform
- Participate in incident and problem management, driving resolution and root cause analysis
- Support ongoing application development and enhancements
- Collaborate with cross-functional teams to ensure system stability and performance
- Contribute to deployment, monitoring, and continuous improvement initiatives
- Participate in a monthly support rotation
Must-Have Skills & Experience
- 5+ years of experience in software development and/or production support
- Strong understanding of incident and problem management processes
- Hands-on experience with:
- Red Hat Linux
- IBM MQ and/or Kafka
- SQL / Oracle databases
- Experience with web technologies:
- Java, Spring Boot, Node.js
- Knowledge of microservices architecture and containerization:
- OpenShift, Kubernetes, Docker, Helm
- 2+ years of payments domain experience
Nice-to-Have Skills
- Prior experience in banking or financial services
- Experience supporting Tier 1 / mission-critical applications
- Familiarity with change management processes
- Understanding of SDLC and Agile delivery models
- Experience with infrastructure or application upgrade projects (CCR)
- Experience with monitoring tools (e.g., Dynatrace)
- Exposure to:
- File transfer and scheduling tools (e.g., Autosys)
- DevOps and CI/CD pipelines (Jenkins, Artifactory, GitHub Actions)
- Knowledge of security and resiliency best practices
- Experience supporting disaster recovery (DR) exercises
- Understanding of audit and regulatory requirements
- Strong collaboration and communication skills
Why Join
- Opportunity to work on a Tier 1 critical payments platform
- Strong exposure to the payments technology ecosystem
- High visibility role within a large enterprise environment
- Clear pathway to full-time employment with our client
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.
Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.
NYSE: EFOR
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Glen Allen, Virginia 23060
Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.
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