Taproot - Program Manager, Full-Time Career Opportunities - Taproot
Administration
- Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
- Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
- Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.
Employee Relations
- Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
- Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
- Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
- Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
- Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.
Service Delivery
- Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
- Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
- Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
- Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.
Public/Community Relations
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Key Responsibilities
- Provide leadership and oversight for all program operations, with a strong emphasis on high needs adult care, including clinical services, staffing, compliance, and quality assurance.
- Ensure the delivery of individualized, person centered supports that integrate medical, behavioral, and social care for adults with complex needs.
- Oversee care delivery outcomes for individuals with high medical acuity, ensuring adherence to care plans, medical protocols, and regulatory requirements.
- Manage program finances, including budgeting, resource allocation, and fiscal accountability.
- Supervise, coach, and evaluate program staff, including direct oversight of a Program Coordinator.
- Strengthen staff competency in supporting high needs adults through training, mentoring, and performance management.
- Ensure compliance with CARF standards, licensing requirements, contractual obligations, and agency policies.
- Serve as the primary point of contact for the contracting body, healthcare providers, families/guardians, and community partners.
- Participate in agency wide leadership initiatives and decision making processes.
- Foster positive employee relations, promote teamwork, and maintain a safe, supportive, and inclusive work environment.
- Monitor program outcomes, identify areas for improvement, and implement corrective action plans.
- Respond to emergencies, incidents, and critical situations with appropriate follow up and documentation.
Leadership Expectations
- Demonstrates strong leadership grounded in experience with high needs adult care, ethical decision making, and accountability.
- Advocates for individuals served, ensuring their rights, preferences, and complex medical needs are prioritized and respected.
- Builds effective, collaborative relationships with interdisciplinary teams, medical professionals, and community resources.
- Maintains professionalism, confidentiality, and cultural competence in all interactions.
- Perform miscellaneous job-related duties as required.
- Provide on-call and emergency coverage on pager or cell.
- A complete and detailed list of key responsibilities can be available at time of interview.
Description
This position is vital to ensuring the successful operation of a high medical needs residential home and the delivery of exceptional, person centered care within a regulated, mission driven environment.">
In Your Role You Will
Manage / Oversee a Number Of Areas That Include
Administration
- Participate in long-term planning and visioning for the program and organization, contributing to the development of goals, objectives, and strategies to achieve organizational success.
- Develop and manage the annual program budget and perform periodic cost and productivity analyses. Utilizes data to evaluate program effectiveness and make informed decisions about future planning and improvements.
- Ensures personnel administration is completed and monitored to established agency, licensing, funder, and CARF standards.
Employee Relations
- Develop highly engaged staff and ensure optimal levels of qualified staff are available through the recruitment, screening, and hiring process.
- Provides coaching, mentorship and supervision of staff in performance and conduct, assigning work, training, growth opportunities and promotions, and team building activities to motivate employees to peak performance and productivity
- Evaluates and conducts regular performance conversations with staff, ensuring feedback is clear, constructive, and aligned with organizational goals.
- Manage employee/labour relations, conflict, concerns, compliance with provincial employment standards, applicable collective agreements, policies and ensuring a positive, safe work environment. Addresses and handles disputes, policy violations, misconduct, performance management and other concerns in a timely manner. Determines disciplinary actions and participates in decisions on staff terminations ensuring appropriate processes are followed.
- Responsible for cooperative management and union relationships, this includes resolving grievances and participating in labour management meetings and union negotiations.
Service Delivery
- Promote a safe, structured, and predictable environment that reduces conflict and enhances child and adult development.
- Design, implement and evaluate programs that support the developmental needs of children and adult individuals; while incorporating family involvement and trauma-informed care practices.
- Foster a collaborative and supportive team environment where staff are empowered to build strong, positive relationships with children and adult individuals.
- Lead the development of strategies that mitigate potential trauma triggers and create a healing environment for individual in care.
Public/Community Relations
- Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups.
Key Responsibilities
- Provide leadership and oversight for all program operations, with a strong emphasis on high needs adult care, including clinical services, staffing, compliance, and quality assurance.
- Ensure the delivery of individualized, person centered supports that integrate medical, behavioral, and social care for adults with complex needs.
- Oversee care delivery outcomes for individuals with high medical acuity, ensuring adherence to care plans, medical protocols, and regulatory requirements.
- Manage program finances, including budgeting, resource allocation, and fiscal accountability.
- Supervise, coach, and evaluate program staff, including direct oversight of a Program Coordinator.
- Strengthen staff competency in supporting high needs adults through training, mentoring, and performance management.
- Ensure compliance with CARF standards, licensing requirements, contractual obligations, and agency policies.
- Serve as the primary point of contact for the contracting body, healthcare providers, families/guardians, and community partners.
- Participate in agency wide leadership initiatives and decision making processes.
- Foster positive employee relations, promote teamwork, and maintain a safe, supportive, and inclusive work environment.
- Monitor program outcomes, identify areas for improvement, and implement corrective action plans.
- Respond to emergencies, incidents, and critical situations with appropriate follow up and documentation.
Leadership Expectations
- Demonstrates strong leadership grounded in experience with high needs adult care, ethical decision making, and accountability.
- Advocates for individuals served, ensuring their rights, preferences, and complex medical needs are prioritized and respected.
- Builds effective, collaborative relationships with interdisciplinary teams, medical professionals, and community resources.
- Maintains professionalism, confidentiality, and cultural competence in all interactions.
- Perform miscellaneous job-related duties as required.
- Provide on-call and emergency coverage on pager or cell.
- A complete and detailed list of key responsibilities can be available at time of interview.
This position is vital to ensuring the successful operation of a high medical needs residential home and the delivery of exceptional, person centered care within a regulated, mission driven environment.
CA
